Firstup is hiring a remote Account Manager to manage an existing book of enterprise SaaS customers, focusing on retention, expansion, and net-new revenue growth. The role requires owning strategic account plans, building executive relationships, and managing forecasts using SFDC and Clari.
- Remote scope
- US
- Compensation
- USD 120,000–140,000 / year
What you need
- Bachelor's Degree in Sales, Business Administration, or related field of study, or equivalent experience
- Four or more years of experience in Enterprise SaaS sales and Account Management
- Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts
- Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting
- Demonstrated success achieving quota attainment in a high-performing sales organization
- Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations
What you will own
- Renew, upsell, and cross-sell an assigned book of business to drive net-new ARR growth
- Identify new business opportunities and generate expansion pipeline within existing accounts
- Develop and maintain strategic account plans aligned to customer objectives and retention goals
- Build executive-level relationships with Director, VP, and SVP stakeholders
- Lead and deliver value-driven Executive Business Reviews to reinforce ROI and growth
- Manage sales forecasts using SFDC and Clari to maintain pipeline and renewal visibility
Core skillsEnterprise SaaS SalesAccount ManagementSales ForecastingMEDDPICCCRM/SFDCCustomer RetentionExecutive Relationship BuildingCross-selling
The Account Manager serves as the primary owner of a book of existing customers, partnering closely with stakeholders to drive customer retention, expansion, and net-new revenue growth across existing accounts. This role is responsible for building executive-level relationships, identifying whitespace opportunities, developing pipeline within assigned accounts, and delivering measurable business value throughout the customer lifecycle. The Account Manager combines strategic sales execution, account management, forecasting, and customer engagement to support long-term customer growth and retention.
Responsibilities
Effectively renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing customer accounts.
Identify new business opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex customer environments.
Prospect within existing accounts to identify whitespace opportunities, uncover new stakeholders, expand into additional business units, and build qualified pipeline.
Develop and maintain strategic account plans aligned to customer business objectives, growth opportunities, and retention goals.
Learn assigned accounts deeply to effectively position Firstup’s value proposition and connect platform capabilities to measurable business outcomes.
Develop and cultivate executive-level relationships with Director, VP, and SVP stakeholders across customer organizations.
Partner closely with Customer Success and cross-functional internal teams to ensure successful customer adoption, satisfaction, retention, and growth.
Lead and deliver value-driven Executive Business Reviews that reinforce ROI, customer outcomes, and future growth opportunities.
Own and manage an accurate sales forecast using SFDC and Clari, maintaining visibility into pipeline health, renewal status, and expansion opportunities.
Participate in internal deal reviews and collaborate cross-functionally to advance strategic opportunities and mitigate business risk.
Leverage the MEDDPICC sales methodology to qualify opportunities, manage complex sales cycles, and improve forecast accuracy.
Enlist and inspire customers to participate in Firstup programs, events, and advocacy initiatives.
Develop expertise in Firstup’s Digital Employee Experience platform, industry trends, and competitive positioning.
Qualifications
Bachelor’s Degree in Sales, Business Administration, or related field of study, or equivalent experience
Four or more years of experience in Enterprise SaaS sales and Account Management
Proven experience driving renewals, expansion revenue, and pipeline generation within existing customer accounts
Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting
Experience managing and maintaining forecasts using CRM and forecasting platforms such as SFDC and Clari preferred
Demonstrated success achieving quota attainment in a high-performing sales organization
Experience selling complex software solutions to executive stakeholders within enterprise or Fortune 500 organizations
Experience leveraging consultative sales methodologies such as MEDDPICC preferred
Strong executive presence with exceptional relationship-building, communication, and presentation skills
Experience partnering closely with Customer Success and cross-functional teams to support customer retention and growth
Ability to use customer data, usage insights, and business outcomes to demonstrate value and justify expansion opportunities
Additional
Firstup expects the base salary for this role to be between $120,000 - $140,000. The starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
