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Area Collections Manager - Manager - Lending Collections

Paytm

onsite,Vadodara, GujaratManagementFull-time
Before you apply

Role details

The practical picture
Employment
Full-time

Inside the role

Qualifications
5+ years of relevant experience in Collections People Management Skills Excellent Communication Skills Negotiation skills
Role signal brief

The role, at a glance

Extracted from the source posting · 95% confidence

The Area Collections Manager role at Paytm is an onsite position in Vadodara, Gujarat. The candidate will lead collection targets and manage the productivity of a large team of collection officers and agencies. The role requires over five years of relevant collections experience and strong people management skills.

What you need

  • 5+ years of relevant experience in Collections
  • People Management Skills
  • Excellent Communication Skills
  • Negotiation skills

What you will own

  • Lead collections targets and control collection flow for a specified area
  • Manage a large team of collection officers, their productivity, and performance
  • Fix productivity parameters for collection officer agencies and in-house teams
  • Monitor performance against set parameters and conduct weekly reviews with collection executives
  • Ensure background checks of hired collection agencies and identify/manage training needs of collection executives
  • Support collection officers with legal, police, and collection activity issues
Core skills
Collections ManagementPeople ManagementProductivity MonitoringPerformance Evaluation
Internal freshness window ends Oct 21, 2026
View source evidence
  • must_have “More than 5 years of relevant experience in Collections role.”
  • location “Job location: onsite,Vadodara, Gujarat”
collections managementpeople managementproductivity monitoringperformance evaluation
Role brief
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance. Expectations/ Requirements:
1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise. 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. 7. Support Collection officers in legal /Police issues/Collection Activities. Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills.2. More than 5 years of relevant experience in Collections role.3. Demonstrated Success and achievement orientation. 4. Excellent Communication Skills. 5. Negotiations skills - strong bias for driving results in a High performance environment. 6. Strong Relationship and Leadership skills. 7. Working Knowledge of Computers.
Education: Graduation/ Post Graduation preferred.
Why join us:We offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!
Compensation:If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.