What You’ll Do
The Associate, Client Strategy will play a pivotal role in delivering on a plan for critical initiatives to ensure client success. Reporting to the Director, Client Success this person will support account management efforts across a portfolio of payor partnerships to deliver on Strive’s value proposition while ensuring client satisfaction, renewals and growth opportunities. This person will work cross-functionally to manage issue resolution and risk mitigation, track metrics, use data and analytics to drive improved performance, and prepare presentations and communications to report to client and internal leadership. S/he must be entrepreneurial and highly collaborative. S/he should be curious and proactive with a detail-oriented, customer-focused mindset who is comfortable with ambiguity and thrives in a fast-paced environment. Superior analytical, quantitative, critical thinking and strong interpersonal communication skills are required for the position.

The Day to Day

Support day-to-day account management activities, including creating presentations and communications for client and internal leadership, managing issue resolution and risk mitigation, conducting ad hoc research and qualitative and quantitative analysis.
Develop strong relationships with internal stakeholders and clients through open, transparent communication and proactive collaboration.
Collaborate cross-functionally to support the implementation of strategies and tactics to exceed defined goals and metrics, including contract renewals and expansions.
Work with Director, Client Success to maintain client account plans, including updating short- and long-term account priorities and stakeholder mapping and engagement plans.
Drive independent work / workstream(s) in the context of a broader client account.
As needed, support special projects and strategic priorities that benefit the team, company, and contribute to client success.

Minimum Qualifications

Bachelor’s Degree in business or related field
1+ years’ experience in management or strategy consulting
Ability to travel up to 25% (internal and client travel)

Preferred Qualifications

Excellent written and verbal communication and interpersonal skills, with the ability to collaborate cross-functionally and engage with stakeholders at various levels.
High degree of proficiency in Microsoft Excel & PowerPoint.
Proven ability to break down and solve problems through critical thinking and quantitative analysis.
Demonstrated ability to prioritize tasks, meet deadlines, and adapt to changing priorities.
Entrepreneurial spirit and comfort in ambiguity.
Knowledge of value-based care, managed care and/or kidney care.

Annual Salary Range: $66,000.00-$77,000.00