Overview
- Work in in Customer Support environment providing assistance to Ventus Revenue Cycle solutions clients
- Assist clients to deploy and configure Altera solutions on the Ventus Revenue Cycle team.
- Client Satisfaction
This is a remote role in the US.
Responsibilities
- Provides Level 1 & 2 Support for inquiries from clients across the globe by handling live calls, triaging cases & resolving cases
- Follows standard procedures
- Answer, as appropriate, inquiries and facilitate resolution of issues raised
- Work as an effective member of a team from a variety of departments within the company
- Handle escalations pertaining to unresolved cases
- Maintain a positive rapport with customers while discussing or resolving problem situations
- Troubleshoot appropriately to identify root cause of the issue
- Effective probing skills to elicit customer information
- Track and document requests and ensure proper notation of customer problems or issues
- Provides Level 1 Support for inquiries from clients across the globe by handling live calls, triaging cases & resolving cases
- Follows standard procedures
- Works directly with mentor on skill development to build towards independence
- Answer, as appropriate, inquiries and facilitate resolution of issues raised
- Work as an effective member of a team from a variety of departments within the company
- Document problems and solutions to train lower-level support on how to properly address customer or product problems
Qualifications
Academic and Professional Qualifications:
- Bachelor's Degree with a Healthcare Management/Business Administration/Finance/Information Systems, or a related field, or an equivalent degree or equivalent/years of experience required.
Communication Skills:
- Excellent written and verbal communication skills
- Strong Attention to detail and accuracy in work
Healthcare Knowledge:
- Basic understanding of healthcare systems, Electronic Health Records (EHR) and other healthcare IT systems a plus
Interpersonal Skills:
- Strong interpersonal skills and ability to work in a team environment as well as independently.
- Client Service orientation
Experience:
- Typically requires 0-2 years’ experience with a demonstrated competence in functional or technical troubleshooting of the assigned products.
- Microsoft Office Experience
- Excellent written and verbal communication skills
- Hands-on analytical and troubleshooting Skills
- Ready to work in US shifts in 24x7 operational Support environment
Travel Requirements:
- May require travel for business needs.
Working Arrangements:
- Work is performed in a remote environment with minimal exposure to health or safety hazards.