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Automotive Claims Adjuster- Bilingual

Protective

remote,Work From HomeAll othersFull-time
SalaryUSD 50,000–60,000 / year
Before you apply

Role details

The practical picture
Base compensation

USD 50,000–60,000 / year

Work arrangement
Fully remote
Employment
Full-time

Work & location

Office attendance
Must be available to work 40 hours per week during the hours of 8a-8p M-F with a rotating Saturday every 4-6 weeks.

Experience & eligibility

Experience
2+ years of experience in an Automotive Service environment as an Automotive Technician or Service Advisor

Inside the role

Department
Asset Protection Division
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

Protective Asset Protection seeks a bilingual (English/Spanish) Automotive Claims Adjuster to adjudicate claims and assess coverage for the automotive industry. The role requires 2+ years of automotive service experience and a high school diploma. This is a remote position based in the US.

Remote scope
United States
Compensation
USD 50,000–60,000 / year

What you need

  • 2+ years of experience in an Automotive Service environment as an Automotive Technician or Service Advisor
  • Bilingual proficiency in English and Spanish
  • High school diploma
  • Proficiency with computers and applications (MS Word, Excel)
  • Strong communication skills
  • Ability to work in a fast-paced environment

What you will own

  • Adjudicate claims as assigned
  • Accurately receive intake of new losses
  • Assess contract/agreement/policy coverage
  • Document and investigate new losses
  • Maintain an exceptionally high level of customer service
  • Deliver engaging and professional service on phone inquiries
Core skills
Claims AdjustmentBilingual English/SpanishCustomer ServiceMicrosoft OfficeAutomotive KnowledgeAnalytical SkillsPhone EtiquetteMultitasking
Internal freshness window ends Oct 21, 2026
View source evidence
  • summary “The Asset Protection Division of Protective Life Corporation is looking for an Automotive Claims Adjuster!”
  • responsibilities “In this role, you will adjudicate claims as assigned. You will also accurately receive intake of new losses, assess contract/agreement/policy coverage...”
  • must_have “Must have 2+ years of experience in an Automotive Service environment as an Automotive Technician or Service Advisor.”
  • must_have “Bilingual proficiency in English and Spanish is required.”
  • must_have “High school diploma required”
  • must_have “Must be proficient with computers and applications, i.e. MS Word, Excel, etc.”
  • location “Job location: remote,Work From Home”
  • workplace_type “remote,Work From Home”
  • salary “$50k - $60k”
  • attendance_requirement “Must be available to work 40 hours per week during the hours of 8a-8p M-F with a rotating Saturday every 4-6 weeks.”
  • benefits “comprehensive health, dental and vision insurance... paid time off, paid parental leave, short-term disability, and a cultural observance day.”
  • skills “Excellent communication skills... Analytical ability required... Make decisions based on the contract language...”
  • experience_months “Must have 2+ years of experience in an Automotive Service environment”
  • department “The Asset Protection Division of Protective Life Corporation”
  • applicant_location_requirements “We proudly serve thousands of dealerships and financial institutions... throughout the U.S.”
claims adjustmentbilingual english/spanishcustomer servicemicrosoft office
Role brief
The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Does the idea of using your knowledge and problem-solving skills to help customers excite you? Are you looking to gain experience and a unique insight into the insurance field?
 
The Asset Protection Division of Protective Life Corporation is looking for an Automotive Claims Adjuster! Protective Asset Protection has been providing finance and insurance (F&I) solutions for the automotive industry for more than 60 years. We proudly serve thousands of dealerships and financial institutions in the automotive, marine, powersports and recreation vehicle industries throughout the U.S. providing innovative vehicle protection products, wealth-building programs, training and technology. Our portfolio of vehicle protection plans, GAP coverage, limited warranties and ancillary products provide opportunities to generate revenue with products that help drive customer retention and satisfaction. Protective Asset Protection is part of the financial services holding company, Protective Life Corporation. For more information about Protective Asset Protection visit www.ProtectiveAssetProtection.com.
 
In this role, you will adjudicate claims as assigned. You will also accurately receive intake of new losses, assess contract/agreement/policy coverage, and accurately document and investigate new losses while maintaining an exceptionally high level of customer service.  This position requires bilingual English and Spanish language skills, as the ability to communicate with customers in both languages is a core function of the role.     Shift Availability: Must be available to work 40 hours per week during the hours of 8a-8p M-F with a rotating Saturday every 4-6 weeks.

Responsibilities:

  • Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage.
  • Authorize claims and answer a high volume of inbound calls.
  • Process and complete all paperwork according to established procedures.
  • Other Job Duties as assigned.

    • Qualifications:

  • Must have 2+ years of experience in an Automotive Service environment as an Automotive Technician or Service Advisor.
  • Must have strong communication skills, attention to detail, and multitasking skills to effectively interpret the customer needs and provide resolution.
  • Must have the ability to work in a fast-paced environment, as well as the ability to identify and remove obstacles to ensure efficient workflow.
  • Must be proficient with computers and applications, i.e. MS Word, Excel, etc. as well as the ability to work with multiple systems in a fast-paced environment.
  • Bilingual proficiency in English and Spanish is required.
  • High school diploma required

    • Skills:

  • Excellent communication skills.
  • Must have the ability to work independently when necessary and must be able to communicate effectively with contract holders, agents, dealers and internal customers.
    Analytical ability required
  • Make decisions based on the contract language for each series that is in force.
  • Must be able to use good judgment and provided the contract benefits that apply on all claims.

    • Additional

    Employee Benefits:  We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.   
    Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
    Accommodations for Applicants with a Disability:If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
    Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.
    We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.