What we’re looking for
The M1 Borrow Operations Analyst will be an owner of the unsecured personal loans product. They will have a rich background in lending and the hunger to lay a strong foundation then scale a growing product. This role will scale all levels from operating at the ground floor to strategizing the path forward in partnership with Product, Finance, Engineering, Marketing and Compliance. A flexible attitude and sense of extreme ownership will be key as the role solidifies.
What you’ll do
- Use your lending experience to help us grow and scale.
- You know personal loans and have seen a program at full scale or have been a part of building something.
- Meet us where we are and work with the resources available to get us to where we want to be.
- A strong understanding and implementation of the crawl, walk, run, sprint framework will be key to the success of this role. There is much to be done – help us focus on accomplishing what we can and should right now.
- Be the strategic voice helping us balance risk vs needs
- We are and need to be scrappy while being strategic with our resources
- Use your experience to help us have an outsized impact
- Operate on the ground floor – work loans, investigate issues, handle escalations
- In time we will scale (and will need your help scaling!) however to start, you’ll be in the weeds
- Note: We will look to you to drive efficiencies and process improvements to get yourself out of the weeds so you’re in control here.
- Communicate clearly both up and down within the organization.
- Articulate what we are currently facing and what needs to be done
- Help other teams understand priority, help leadership understand risk
- We use Asana to keep ourselves organized – if you aren’t already comfortable with the tool, that will be an area of focus so you can communicate clearly
- Dig into the data – see what’s working and what’s not working
- Be comfortable doing your own analysis of the impact of policies and decisions
- Should we change something? Bring it forward with some data backed info!
- You’ll have support here so you don’t need to be a SQL master however you should know enough to be dangerous doing your own digging
Qualifications
- 3-5 years of experience in lending operations, ideally in the fintech space
- Experience developing processes, meeting deadlines, and paying close attention to detail
- Strong analytical, metrics and data-driven mindset
- Experience in a fast-paced, high-activity environment
- Strong communication skills, with the ability to work cross-functionally and
communicate with leadership - Proven project management skills