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Remote role · billing-

Billing Analyst (AR)

SupportNinja

remote,ManilaData
Role brief

Description





What does a day in the life as a Billing Analyst look like?

  • Processing the Parent, Venue Customers & Subscriptions
  • Adding and recovering Accounts Payable Contacts.
  • Checking and adding Billing Addresses.
  • Reviewing the Payment Forms and Contracts.
  • Filling out the Payment Field for Credit Card, ACH, or Wired payments.
  • Tokenizing Payments
  • Prepares data by checking, sorting, and reviewing information of each customer with accuracy through systems provided.
  • Detecting issues caused by Bounced Email Addresses.
  • Sending emails to customers requesting for Invoices and Statement of Accounts.
  • Detecting unapplied payments in customers, prepare invoices, and reporting it to the client.
  • Reporting to US-based clients for any concerns and issues.
  •  Comply with data integrity and security policies.
  •  Performs other functions that may be assigned from time to time.

    • What are the required qualifications for a Billing Analyst?

  • At least 2 years of experience in a Customer Support (financial account) and/or Billing Analyst/Collection Role
  • Strong written and oral communication skills in English
  • Accounts Receivable experience
  • Comfortable with collection calls over the phone.
  • Strong attention to detail and able to relate to different customers
  • Excellent creative and thinking skills
  • Strong presentation and communication skills
  • Experience working with SaaS products
  • Experience using NetSuite and Zendesk
  • Can start ASAP or 2 weeks notice