Job Description:
The Business Analyst will be responsible for revenue cycle application support for Sunrise Financial Manager (SFM) in a hospital setting. The Business Analyst will perform workflow analysis, partner with end users to gather requirements and define specs for technical teams, building, testing, training, and support.
Responsibilities:
- Work under the direction of the Manager to provide application solutions for assigned business areas.
- Possess senior-level functional knowledge of assigned application technology.
- Interact with business users to understand new business requirements and enhancement requests.
- Serve as a liaison role between application technology vendors, internal IS groups, and business users.
- Translate business requirements into product-specific designs and configuration, detailed requirement specifications, and use cases.
- Deliver functional specifications, design documents, business process workflow, and related documentation for new development projects and/or enhancement and modification requests to be used by Systems Analysts.
- Interact with Systems Analysts during the software build and/or configuration process and testing process.
- Perform functional application configuration and configure/run reports at user request.
- Design and execute functional, integration, and regression test plans for new application functionality, product releases, and enhancement and regulatory modifications using business scenarios and use cases.
- Ensure programs meet business specifications.
- Demonstrate new functionality to business users seeking inputs on future direction.
- Review vendor-provided documentation and user manuals needed to support the product.
- Directly interface with business users by responding to support calls escalated by the Service Desk.
- Participate in user focus groups and requirements workshops, vendor training, and demonstrations.
- Assist in supporting activations and rollouts.
- Consistent efforts to deliver quality solutions as per agreed scope.
- Customer focus and close alignment with the customers' business objectives.
- Ensure efforts to continually improve domain knowledge.
- Ensure the quality of the deliverables as per the defined defects standards.
- Document issues with resolutions and share them with team members to improve team productivity.
- Provide data to generate team performance metrics.
- Knowledge transfer with other team members to improve overall team education level.
- Take complete ownership of the assigned task and timely inform the progress of the project/task to all stakeholders.
- Adherence to the defined standards.
- Take initiative and drive to bring to logical conclusions; a proactive approach.
- Provide accurate and timely information and escalate when there are issues.
- Actively participate in meetings and make valuable contributions.
Qualifications:
- Academic and Professional Qualifications:
- BA or BS degree preferred and/or other relevant combination of training and experience.
- Experience:
- 2-5 years Health IT industry experience preferred.
- 3-5 years experience in revenue cycle systems.
- Sunrise Financial Manager (SFM) experience required.
- Revenue cycle or HIM background required.
- Skills:
- Healthcare Revenue Cycle Experience: Strong understanding of healthcare revenue cycle operations.
- Microsoft Excel: Proficiency in using Excel for data analysis and reporting.
- Microsoft SQL: Ability to use SQL for data queries and analysis.
- Analytical Mindset: Ability to understand and analyze revenue cycle needs.
- Critical Thinking Skills/Logical Mindset: Strong problem-solving abilities with a logical approach.
- Excellent Communication Skills: Ability to effectively communicate with stakeholders at all levels.