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Business Operations Manager - Telco
Paytm
Before you apply
The practical pictureRole details
- Employment
- Full-time
Inside the role
- Responsibilities
- Own and manage end-to-end business operations for Telecom VAS products and services Act as primary point of contact for telecom operator partners Build and maintain strong relationships with key stakeholders across telecom operators and internal teams Monitor operational performance, identify issues proactively, and drive timely resolution Coordinate with Product, Technology, Content, Finance, and other cross-functional teams Manage operator onboarding, service launches, and ongoing operational requirements
- Qualifications
- Bachelor's degree in Business, Engineering, Telecommunications, or related field 7+ years of overall experience with at least 3 years in Telecom VAS, Telecom Operations, Business Operations, or Account Management Proven experience in managing telecom operator relationships and business operations Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products) Experience working with multiple stakeholders in a fast-paced business environment
Role signal brief
The role, at a glance
Extracted from the source posting · 95% confidence
This role manages end-to-end business operations for Paytm's Telecom VAS portfolio, serving as the primary liaison for telecom operator partners and driving seamless execution of services including CRBT, digital content, and subscription services. The position requires 7+ years of experience with specific Telecom VAS and operator relationship expertise, operating from Paytm's Noida office.
What you need
- Bachelor's degree in Business, Engineering, Telecommunications, or related field
- 7+ years of overall experience with at least 3 years in Telecom VAS, Telecom Operations, Business Operations, or Account Management
- Proven experience in managing telecom operator relationships and business operations
- Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products)
- Experience working with multiple stakeholders in a fast-paced business environment
What you will own
- Own and manage end-to-end business operations for Telecom VAS products and services
- Act as primary point of contact for telecom operator partners
- Build and maintain strong relationships with key stakeholders across telecom operators and internal teams
- Monitor operational performance, identify issues proactively, and drive timely resolution
- Coordinate with Product, Technology, Content, Finance, and other cross-functional teams
- Manage operator onboarding, service launches, and ongoing operational requirements
Core skills
Business Operations ManagementTelecom VAS Domain KnowledgeStakeholder & Client ManagementAccount ManagementService Delivery & Operations ExcellenceProblem Solving & Analytical ThinkingCross-functional CollaborationReporting & Performance Monitoring
Role brief
About the Role:
We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.
Key Responsibilities:
- Own and manage end-to-end business operations for Telecom VAS products and services.- Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.- Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.- Monitor operational performance, identify issues proactively, and drive timely resolution.- Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.- Manage operator onboarding, service launches, and ongoing operational requirements.- Track business KPIs, prepare operational reports, and provide actionable insights to leadership.- Drive process improvements to enhance operational efficiency and customer experience.- Ensure adherence to SLAs, governance frameworks, and business commitments.- Support revenue growth initiatives by working closely with business and partnership teams.
Qualifications & Experience:
- Bachelor's degree in Business, Engineering, Telecommunications, or a related field.- 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.- Proven experience in managing telecom operator relationships and business operations.- Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).- Experience working with multiple stakeholders in a fast-paced business environment.
Required Skills:
- Business Operations ManagementTelecom VAS Domain Knowledge- Stakeholder & Client Management- Account ManagementService Delivery & Operations Excellence- Problem Solving & Analytical Thinking- Cross-functional Collaboration- Reporting & Performance Monitoring- Excellent Communication and Relationship Management Skills
Preferred Experience:
- Experience working with telecom operators and managing operator-led business initiatives.- Exposure to CRBT and other digital telecom service ecosystems.- Experience handling large-scale operational programs and business-critical deployments.
What Success Looks Like:
- Smooth and efficient execution of telecom business operations.- Strong stakeholder relationships and operator satisfaction.- Timely delivery of operational commitments and service launches.- Continuous improvement in operational performance and business outcomes.