Prominent Edge seeks a Business Support Analyst for onsite work in Gaithersburg, MD. The role supports financial and administrative applications via Tier I Help Desk duties, including phone, in-person, and remote assistance for end users. Candidates must have demonstrated experience supporting financial applications, proficiency in Microsoft Office and Adobe, and strong documentation skills.
- Compensation
- USD 56,000–58,000 / year
What you need
- Demonstrated progressive experience in service desk/help desk supporting financial and administrative applications
- Proficient understanding of general accounting principles
- Proficient in Microsoft technologies (Word, Excel, PowerPoint, Outlook, Teams)
- Ability to prioritize multiple tasks in fast-paced environment
- Exceptional interpersonal skills with rapport-building, listening, and questioning abilities
- Strong documentation skills and ability to absorb/retain information quickly
What you will own
- Serve as single point of contact for end users to address questions concerning financial and administrative applications
- Provide support over the phone, in person, or via assistance technologies
- Follow up to ensure customer satisfaction
- Conduct research on computing issues and provide analytical problem-solving
- Prioritize multiple tasks in fast-paced environment
- Maintain strong documentation skills
Core skillsCustomer serviceHelp deskFinancial applicationsMicrosoft OfficeTechnical supportAccountingDocumentationAnalytical problem-solvingCommunicationAdobe
We are looking for a Business Support Analyst with financial application knowledge for Tier I Help Desk in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. This role serves as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction.Minimum Qualifications
Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications.
Experienced working in a team-oriented, collaborative environment.
Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions.
Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement.
Proficient understanding of general accounting principles.
Proficient in Microsoft technologies, including Word, Excel, PowerPoint, Outlook, and Teams as well as with Adobe and with Internet browsers.
Proven ability to prioritize multiple tasks in a fast-paced environment.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Demonstrated strong documentation skills.
Ability to absorb and retain information quickly with a demonstrated ability to conduct research on a wide range of computing issues. Proven analytical and problem-solving abilities.
Minimum Education
Associate’s degree with one year of responsible experience working with financial and administrative application experience, or equivalent to two years of coursework from an accredited college or university and one year of responsible experience working with financial and administrative application experience or relevant experience as determined by the COR on a case-by-case basis.
W2 Benefits
3 weeks paid time off per year + 10 Holidays
Six percent 401(k) matching, vested immediately
We offer comprehensive health care plan(s) with nationwide coverage for you and your family
This organization participates in E-Verify
