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Claims Handler

Arch

Melbourne, AustraliaLegal
Before you apply

Role details

The practical picture
Work arrangement
Hybrid
Employment
Full-time

Work & location

Office locations
Melbourne, Australia, AU

Inside the role

Department
Claims
Qualifications
Knowledge of Insurance Contracts Act and applicable law Regulatory and compliance knowledge Analytical skills Communication skills
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

The Claims Handler at Arch manages financial lines and liability claims while applying legal and regulatory principles. The role involves engaging counsel and implementing process improvements within an Australian insurance context.

What you need

  • Knowledge of Insurance Contracts Act and applicable law
  • Regulatory and compliance knowledge
  • Analytical skills
  • Communication skills

What you will own

  • Manage end-to-end case load of financial lines and liability claims
  • Apply legal principles to coverage and liability claims
  • Ensure claims are handled in accordance with internal procedures and regulatory requirements
  • Engage and provide instructions to Coverage and Defence counsel
  • Develop and maintain positive working relationships with stakeholders
  • Implement process improvement initiatives on reporting and claims systems
Core skills
Claims HandlingLegal PrinciplesRegulatory ComplianceCommunicationCase ManagementInsurance Contracts ActProcess Improvement
Internal freshness window ends Oct 22, 2026
View source evidence
  • department “Manage end to end case load of financial lines and liability claims”
  • must_have “Good working knowledge of Insurance Contracts Act and other applicable common and statutory law.”
  • workplace_type “Job location: Melbourne, Australia”
claims handlinglegal principlesregulatory compliancecommunication
Role brief

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Key Responsibilities:

·       Manage end to end case load of financial lines and liability claims within specified financial authority limits.

·       Apply legal principles relevant to both coverage and liability considerations to all financial lines/liability claims and provide technical support to claims handlers when required.

·       Ensure claims are handled in accordance with internal procedures and regulatory requirements (including Lloyd’s) and that reserves are entered in accordance with the company’s stated reserving philosophy.

·       The engagement of and provision of instructions to Coverage and Defence counsel in accordance with Claims Handling Guidelines on both volume and complex claims.

·       Develop and maintain positive working relationships with internal and external stakeholders

·       Suggest, recommend and implement process improvement initiatives on reporting, claims systems and claims guidelines.

General Responsibilities:

·       Collaborate effectively with other business units.

·       Adhere to company’s policies, procedures and local guidance as well as to the legislation.

Other reasonable duties as directed by the business, within the scope of the role.

Skills / Competencies:

·       Good working knowledge of Insurance Contracts Act and other applicable common and statutory law.

·       Good knowledge of regulatory and compliance requirements relevant to claims handling.

·       Analytical skills and good attention to detail.

·       Excellent organisation and time management skills

·       Strong interpersonal skills and ability to communicate effectively with internal and external stakeholders at all levels.

·       Excellent verbal and written communication skills.

·       Enthusiastic, positive attitude.

·       Flexibility, ability to multi-task and deliver initiatives within a short timeframe.

Interest in technological solutions to drive the robust management of claims.

Qualifications

·       Law degree - preferrable.

Experience

·       Experience at an insurance law firm or in house claims team preferable.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

16200 Arch Underwriting at Lloyd's (Australia) Pty Ltd