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Remote role · clinical

Clinical Care Navigator - After Hours - Bilingual Spanish Speaking

Lyra Health

remote,United StatesQAFull-time
Salary41USD-41USD
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 95% confidence

Clinical Care Navigator providing after-hours telephone support for clients with complex behavioral health issues. Role involves crisis management, client safety, and care coordination via phone and email. Requires clinical licensure and bilingual Spanish-speaking ability.

Remote scope
Must be full time resident of the United States; work cannot be completed from outside the United States
Time zones
Pacific Time (PT) · Mountain Time (MT) · Central Time (CT) · Eastern Time (ET)
Compensation
USD 41–41 / hour

What you need

  • Master's degree in clinical social work or equivalent, with LCSW or equivalent independent clinical licensure (e.g., LMFT, LPC, LPCC) OR Bachelor's degree in nursing (RN)
  • Two years post-license experience (EAP/clinical call center experience preferred)
  • Bilingual Spanish-speaking ability
  • Full time resident of the United States
  • Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting)
  • Comfort with time management, crisis management, and new technology platforms

What you will own

  • Provide telephone support to clients with complex behavioral health issues and manage crises
  • Ensure client safety and connect clients to high-quality, evidence-based providers and facilities
  • Assess and document client needs via phone and email only
  • Operate in fast-paced environment with shifting protocols based on data and feedback
  • Contribute to process improvements and provide feedback for internal teams
  • Work assigned after-hours shifts (Tuesday-Saturday, 5:30pm-2am PT or 7pm-3:30am PT)
Core skills
Clinical crisis managementBilingual Spanish-speakingMental health care coordinationTelephonic counselingTime managementCare navigatorLicensed clinical social workCrisis interventionClient safety assessmentHealthcare navigation
Internal freshness window ends Oct 21, 2026
View source evidence
  • location “Job location: remote,United States”
  • salary “$41 per-hour-wage”
  • remote_scope “Must be a full time resident of the United States; work cannot be completed from outside the United States.”
  • applicant_location_requirements “Must be a full time resident of the United States; work cannot be completed from outside the United States.”
  • must_have “Must be Bilingual, Spanish-speaking”
  • must_have “Master's degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Bachelor's degree in nursing (RN)”
  • responsibilities “ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities”
  • responsibilities “This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email”
  • timezone_requirements “Tuesday - Saturday: 5:30pm-2am PT (6:30pm-3am MT / 7:30pm-4am CT / 8:30pm-5am ET)”
  • nice_to_have “RN license”
clinical crisis managementbilingual spanish-speakingmental health care coordinationtelephonic counseling
Role brief
About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
The Role As a Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in-the-moment telephone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email.   This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. It’s important that you’re comfortable adopting new technology platforms and have a growth mindset. We’re all here for the same goal: to improve access to the highest quality mental health care for our clients–when they need it most.   You must be able to work the following shift(s):
Tuesday - Saturday: 5:30pm-2am PT (6:30pm-3am MT / 7:30pm-4am CT / 8:30pm-5am ET) Tuesday - Saturday: 7pm-3:30am PT (8pm-4:30am MT / 9pm-5:30am CT / 10pm - 6:30am ET)

Responsibilities

  • A fast-paced, growing company – We move quickly to evolve tools and protocols based on data, so team members are expected to be curious and open to feedback, adapt quickly to new protocols, and make significant contributions to process improvements.
  • A team with dynamic roles – we expect our team members to go beyond just casework by providing actionable feedback for internal teams and thinking critically about our care model. Unlike larger companies, we are building the company from the ground up, so we are iterating many processes as we grow – comfort with change is a must!
  • Making an impact – over 10 million members are eligible for care through Lyra, and every day we impact the lives of thousands of people by improving access to life-changing mental health care.

    • Qualifications:

  • Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Registered Nurse (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license)

  • RNs must have two years of specific behavioral health experience including risk assessment and safety planning.

  • All other licensures must have two years post license experience (EAP/clinical call center experience preferred)

  • Significant experience managing high-acuity clinical situations (e.g., active suicidality/homicidality, NSSIB, mandated reporting)

  • Must be bilingual, Spanish-speaking candidates strongly preferred (but not required)

  • Must be a full time resident of the United States; work cannot be completed from outside the United States.

    • Additional

    Protect yourself from recruitment fraud Lyra Health does not use text or chat applications to conduct interviews or make job offers. We have a thoughtful and interactive interview process that primarily includes video-based interviews with our hiring teams. Communications will always be conducted from lyrahealth(dot)com or lyraclinical(dot)com domain names. Please disregard any other communications that do not include these domain names but appear to be from Lyra Recruiting.
    "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."