As a member of Shift Technology's Infrastructure team, your role as a Cloud Operations Team Leader:

Responsibilities:

Manage a team (2) of Cloud Operations specialists in US
Will be tasked with serving as the primary point of technical escalation contact
You will be responsible for being the point of contact for any operational escalations within the organisation.
Ensure that the Incident management process is running as expected, and that the operations team is handling incidents in a timely and efficient manner.
Operations team will be responsible for the Incident management process, so need to ensure the process is running as expected.

Manage support tickets (changes, requests, incidents, etc.) and escalate to the appropriate resolution level.
Monitor alerts and follow their evolution, escalate as needed.
Manage cloud infrastructure (Azure, AWS, and OVH) and take care of the infrastructure backup and the backup checks.
Maintain Linux and Windows systems, network, and security software/equipment.
Apply security patches to the entire IT infrastructure.
Deploy new client projects and infrastructure based on established requirements.
Manage day-to-day infrastructure work and ensure that desktop computers are compliant with security policies.
Cultivate great co-worker and client relationships.
Available to work during weekends based on the team’s rotation schedule. (1 in 3 weekends)

Technical Abilities:

Knowledge and experience working with cloud computing - e.g. Azure or AWS or GCP (Required)
Networking and firewall expertise - VLANs, Zone based firewalling, IPSec VPN, SSL VPN, URL filtering, IDPS (Required)
Proficiency in Windows, Office, and Active Directory is required
Infrastructure security experience - Patch and vulnerability management
Backup knowledge and experience
Experience with Infrastructure-as-Code (IaC) tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources. (good to have)
Understanding of cloud cost management and optimization techniques, including resource tagging, reserved instances, and usage analytics. (good to have)
Familiarity with monitoring and logging solutions, such as Grafana (Required)
Experience with Jira ticketing system and Confluence (good to have)
Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management. (good to have)
Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements. (good to have)

Soft Skills:

At least 1 year of experience as a lead is preferred
Autonomous, dynamic, curious, and eager to learn, always looking to expand your fields of expertise.
Proactive and take pride and ownership of your work.
Ability to work under pressure and still deliver excellent service to our customers.
Maintain a high level of confidentiality, professionalism, and a courteous demeanour when working with clients and internal teams.
Ability to adapt your work to changing priorities as needed.

Tools:

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