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Collection Manager - Ludhiana - Lending Collections

Paytm

onsite,Ludhiana, PunjabManagementFull-time
Before you apply

Role details

The practical picture
Work arrangement
Onsite
Employment
Full-time

Work & location

Office locations
Ludhiana, Punjab, India, Ludhiana, Punjab, IN

Experience & eligibility

Education
Graduation/ Post Graduation preferred
Experience
More than 5 years of relevant experience in Collections role

Inside the role

Seniority
Management
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

The Collection Manager in Ludhiana leads a team of collection officers to achieve regional lending collection targets. The role involves managing agency productivity, monitoring performance, and ensuring regulatory and operational compliance in debt recovery.

What you need

  • People Management Skills
  • More than 5 years of relevant experience in Collections role
  • Excellent Communication Skills
  • Negotiations skills
  • Strong Relationship and Leadership skills

What you will own

  • Achieve Collection targets of the area assigned, control flow cases and focus on non starters
  • Ensure documented feedback
  • Ensure Adequate feet on Street availability/bucket wise /segment wise
  • Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team
  • Monitoring performance against set parameters and weekly review with Collection executives
  • Ensure background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE
Core skills
People ManagementCollections OperationsCommunicationNegotiationTeam LeadershipPerformance Monitoring
Internal freshness window ends Oct 21, 2026
View source evidence
  • job_locations “Job location: onsite,Ludhiana, Punjab”
  • seniority “Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team”
  • skills “People Management Skills, More than 5 years of relevant experience in Collections role, Excellent Communication Skills, Negotiations skills”
  • workplace_type “onsite,Ludhiana, Punjab”
  • experience_requirements_text “More than 5 years of relevant experience in Collections role”
  • education_requirements “Graduation/ Post Graduation preferred”
people managementcollections operationscommunicationnegotiation
Role brief
About Us:  Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance. Expectations/ Requirements:
1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE 7. Support Collection officers in legal /Police issues/Collection Activities Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills2. More than 5 years of relevant experience in Collections role3. Demonstrated Success and achievement orientation 4. Excellent Communication Skills 5. Negotiations skills - strong bias for driving results in a High performance environment 6. Strong Relationship and Leadership skills 7. Working Knowledge of Computers
Education: Graduation/ Post Graduation preferred Why join us:
1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360-degree feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager Compensation:
If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!