Remote role · collecti

Collection Manager - TL - Lending Collections (EM Recovery)

Paytm

onsite,Karnal, Haryana Management Full-time

Checked 7 hours ago

Before you apply

Role details

The practical picture

Employment: Full-time

Work & location

Remote scope: onsite

Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

The role involves leading a team of collection officers to achieve area-specific recovery targets and manage productivity. The manager is responsible for monitoring performance, ensuring adequate field availability, and supporting legal or police issues related to collection activities. The position requires at least four years of relevant collections experience and strong people management skills.

Remote scope: onsite

What you need

More than 4+ years of relevant experience in Collections role
People Management Skills
Excellent Communication Skills
Negotiations skills
Strong Relationship and Leadership skills
Working Knowledge of Computers

What you will own

Lead the collections target and control collection flow for specified area
Handle large team of collection officers, their productivity and performance
Achieve Collection targets of the area assigned, control flow cases and focus on non starters
Ensure Adequate feet on Street availability/bucket wise /segment wise
Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team
Monitoring performance against set parameters and weekly review with Collection executives

Core skills

Collections ManagementPeople ManagementPerformance MonitoringNegotiationCommunicationComputer Literacy

collections management people management performance monitoring negotiation

Role brief

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance. Expectations/ Requirements:
1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise. 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. 7. Support Collection officers in legal /Police issues/Collection Activities. Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills.2. More than 4+ years of relevant experience in Collections role.3. Demonstrated Success and achievement orientation. 4. Excellent Communication Skills. 5. Negotiations skills - strong bias for driving results in a High performance environment. 6. Strong Relationship and Leadership skills. 7. Working Knowledge of Computers.
Education: Graduation/ Post Graduation preferred.