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Collection Manager - TL - Lending Collections (EM Recovery)

Paytm

onsite,Chandigarh, PunjabSoftware DevelopmentFull-time
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 95% confidence

Team lead role in Paytm's lending collections department responsible for managing collection targets, flow cases, and non-starters in Patiala, Haryana. Requires 4+ years of collections experience and team leadership skills.

What you need

  • 4+ years of relevant experience in Collections role
  • People management experience
  • Working knowledge of Computers

What you will own

  • Achieve collection targets for assigned area while controlling flow cases and focusing on non-starters
  • Ensure documented feedback and adequate field team availability segmented by bucket/segment
  • Manage productivity parameters for collection agencies and in-house teams
  • Monitor performance against set parameters and conduct weekly reviews with collection executives
  • Conduct background checks on collection agencies and manage training needs of collection executives
  • Support collection officers in legal/police issues and collection activities
Core skills
People ManagementCollectionsPerformance ManagementLeadershipCommunicationNegotiationComputer LiteracyDocumentationTeam TrainingLegal Liaisoning
Internal freshness window ends Oct 22, 2026
View source evidence
  • location “Job location: onsite,Patiala, Haryana”
  • must_have “More than 4+ years of relevant experience in Collections role”
  • responsibilities “Lead the collections target and control collection flow for specified area.”
  • summary “Lead the collections target and control collection flow for specified area.”
people managementcollectionsperformance managementleadership
Role brief
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: Lead the collections target and control collection flow for specified area. Expectations/ Requirements:
1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise. 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. 7. Support Collection officers in legal /Police issues/Collection Activities. Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills.2. More than 4+ years of relevant experience in Collections role.3. Demonstrated Success and achievement orientation. 4. Excellent Communication Skills. 5. Negotiations skills - strong bias for driving results in a High performance environment. 6. Strong Relationship and Leadership skills. 7. Working Knowledge of Computers.
Education: Graduation/ Post Graduation.