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Collection Manager - TL - Lending Collections (EM Recovery)

Paytm

onsite,Dehradun, UttarakhandFinanceFull-time
Before you apply

Role details

The practical picture
Employment
Full-time

Work & location

Remote scope
Onsite

Inside the role

Qualifications
4+ years of relevant experience in Collections Graduation or Post Graduation People Management Skills Communication Skills Negotiation Skills
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

Paytm is seeking a Collection Manager to lead lending collections in the Dehradun region, focusing on EM recovery. The role involves managing collection officers, achieving area-specific targets, and monitoring agency performance. Candidates must have at least 4 years of collections experience and a graduation or post-graduation degree.

Remote scope
Onsite

What you need

  • 4+ years of relevant experience in Collections
  • Graduation or Post Graduation
  • People Management Skills
  • Communication Skills
  • Negotiation Skills

What you will own

  • Lead collections target and control collection flow for specified area
  • Achieve collection targets and focus on non-starters
  • Manage productivity for Collection Officers Agencies and in-house team
  • Monitor performance against set parameters and conduct weekly reviews
  • Ensure background checks of collection agencies and manage training needs
  • Support collection officers in legal, police, and collection activities
Core skills
Collections ManagementPeople ManagementNegotiationPerformance Monitoring
Internal freshness window ends Oct 22, 2026
View source evidence
  • must_have “More than 4+ years of relevant experience in Collections role.”
  • must_have “Graduation/ Post Graduation preferred.”
  • remote_scope “feet on Street availability”
collections managementpeople managementnegotiationperformance monitoring
Role brief
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: Lead the collections target and control collection flow for specified area.  Expectations/ Requirements:
1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise. 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. 7. Support Collection officers in legal /Police issues/Collection Activities. Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills.2. More than 4+ years of relevant experience in Collections role.3. Demonstrated Success and achievement orientation. 4. Excellent Communication Skills. 5. Negotiations skills - strong bias for driving results in a High performance environment. 6. Strong Relationship and Leadership skills. 7. Working Knowledge of Computers.
Education: Graduation/ Post Graduation preferred.