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Collection Manager - TL - Lending Collections (EM Recovery)

Paytm

onsite,Amritsar, PunjabFinanceFull-time
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 95% confidence

Paytm is hiring a Collection Manager in Amritsar to lead lending collections and manage a team of collection officers. The role focuses on achieving area-specific recovery targets, monitoring agent productivity, and overseeing field operations.

What you need

  • 8+ years of relevant experience in Collections role
  • People Management Skills
  • Excellent Communication Skills

What you will own

  • Lead collections targets and control collection flow for the assigned area.
  • Manage a large team of collection officers, monitoring their productivity and performance.
  • Ensure adequate field availability and manage performance against set parameters through weekly reviews.
  • Support collection officers in legal, police, and collection-related activities.
Core skills
CollectionsPeople ManagementCommunicationPerformance Monitoring
Internal freshness window ends Oct 17, 2026
View source evidence
  • company_remote_policy “”
  • must_have “More than 8+ years of relevant experience in Collections role.”
  • location “Job location: onsite,Amritsar, Punjab”
collectionspeople managementcommunicationperformance monitoring
Role brief
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.
About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance. Expectations/ Requirements:
1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise. 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team. 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE. 7. Support Collection officers in legal /Police issues/Collection Activities. Superpowers/ Skills that will help you succeed in this role: 1. People Management Skills.2. More than 8+ years of relevant experience in Collections role.3. Demonstrated Success and achievement orientation. 4. Excellent Communication Skills. 5. Negotiations skills - strong bias for driving results in a High performance environment. 6. Strong Relationship and Leadership skills. 7. Working Knowledge of Computers.
Education: Graduation/ Post Graduation preferred.