This role leads the North America Commercial Services CRM team, driving Vault CRM implementation success and customer satisfaction. The manager is responsible for optimizing the organizational structure, directly managing CRM consultants, and shaping hiring strategies within the commercial services division.
- Remote scope
- US
- Compensation
- USD 100,000–200,000 / year
What you need
- 10+ years of work experience
- Proven ability to manage customer relationships and escalations
- Excellent communication and interpersonal skills
- Ability to source, assess, and attract candidates
What you will own
- Own and ensure the success of Vault CRM projects owned by the team
- Build and maintain strong customer relationships with select enterprise and strategic smaller accounts
- Lead and optimize the organizational structure for the full CRM suite
- Directly manage a team of CRM consultants
- Manage and optimize the CRM Professional Services team to staff migration and other commercial projects
- Shape hiring and talent development within Commercial Services
Core skillsCRM ManagementTeam LeadershipCustomer Relationship ManagementHiring and Talent Development
Remote policyWork Anywhere
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Join Veeva as we modernize CRM customers by building the industry cloud for Life Sciences. Vault CRM is bringing next-generation technology that provides customers with a fast path to AI. Our CRM product helps leverage AI to work smarter and faster, increase productivity, streamline processes, and facilitate critical HCP relationships. We are looking for consultants who want to bring the newest technology to the Life Sciences industry.Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a practice manager, you lead a team that excels in software implementation delivery.
Managing with a focus on operational excellence includes:
- Ensuring customer and employee success
- Leading through hands-on and strategic initiatives
- Cultivating a positive and productive environment
- Driving new practices to support implementation excellence
- Use AI innovatively to support engagement delivery
- Partnering with global and cross-functional teams to provide the best outcomes
Are you ready to leverage your leadership to bring innovation to clinical trials?
This is a remote, US-based, position with required travel.
What You'll Do
Lead a Professional Services team that delivers Vault CRM across North America
Responsible for hiring, performance management, and mentorship
Provide executive oversight of internal initiatives and project sponsorship
Cultivate trusted relationships with customers
Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success
Requirements
5+ years of software implementation experience at a software vendor or consulting firm
2+ years in people management
Has grown and led a professional services team; experience managing utilization and business metrics
Operational excellence in leading Services including utilization and resource management
Comfortable working, willingness to do an implementation
Ability to travel up to 25% of the time
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
Follow the application process and submit your resume.
If moving to the interview stage, our process is as follows:
- A conversation with the hiring manager
- A personality assessment
- A practical case exercise
- A final conversation with our group's Senior Leader
Once all interviews are complete, the manager will be in touch with a final decision.
Perks & Benefits
Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
1% charitable giving program
Compensation
Base pay: $100,000 - $200,000
The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Additional
#LI-RemoteUS
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.
