RemoteWLBRemote only
Back to all jobs
Paytm logo
Remote role · cst-asso

CST - Associate - Social CST

Paytm

onsite,Noida, Uttar PradeshCustomer ServiceFull-time
Before you apply

Role details

The practical picture
Employment
Full-time

Inside the role

Qualifications
1+ years' experience in social media escalations management Any Graduate Experience in team handling Chat/email Support
Role signal brief

The role, at a glance

Extracted from the source posting · 85% confidence

Paytm is hiring a Social Customer Service Associate in Noida to manage customer interactions on social media platforms. The role involves resolving merchant queries, overseeing social campaigns, and maintaining brand consistency while meeting defined turnaround times.

What you need

  • 1+ years' experience in social media escalations management
  • Any Graduate
  • Experience in team handling Chat/email Support

What you will own

  • Resolve day-to-day merchant queries via chat and call
  • Oversee day-to-day management of campaigns and ensure brand consistency
  • Ensure brand consistency in copy through tone, voice, and terminology
  • Supervise all aspects of social media interaction between customers and the company
  • Develop and implement a timeline to achieve targets
Core skills
Social Media ManagementCustomer SupportChat/Email SupportProblem SolvingBrand Consistency
Internal freshness window ends Oct 21, 2026
View source evidence
  • must_have “1+ years' experience in social media escalations management”
  • must_have “Any Graduate”
  • location “Job location: onsite,Noida, Uttar Pradesh”
social media managementcustomer supportchat/email supportproblem solving
Role brief
About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

About the team: Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.
About the role:Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience.
Expectations/ Requirements:● Resolving day-to-day queries of the merchants via chat/call.● Oversee day-to-day management of campaigns and ensure brand consistency.● Ensure brand consistency in copy through tone, voice, and terminology.● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.● Developing and implementing a timeline to achieve targets.● Previous experience in team handling Chat/email Support.
Superpowers/ Skills that will help you succeed in this role:● High level of drive, initiative, and self-motivation● 1+ years’ experience in social media escalations management● Exceptional multi-tasking skills● Strong problem-solving skills
Educational Qualification:Any Graduate.