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Customer Activation Executive

Capital on Tap

Hybird-BrightonSalesFull-time
Before you apply

Role details

The practical picture
Work arrangement
Hybrid
Employment
Full-time

Experience & eligibility

Skills
  • Account Management
  • Sales
  • Communication
  • SME Financial Knowledge

Compensation & benefits

Benefits
Private Healthcare including dental and opticians services through Vitality
Bonus / commission
OTE £40,000-£55,000

Inside the role

Responsibilities
Create a positive first experience with our newly approved clients Proactively encourage and drive increased card spend Work towards and hit targets of card spend Make 20-30 calls a day
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

Capital on Tap, a profitable fintech company, is hiring a Customer Activation Executive in Brighton for a hybrid role. The candidate will work with newly approved small business customers to create a strong first experience and drive increased card spend.

What you need

  • Proven experience in account management or sales
  • A proven track record of working to KPIs
  • Excellent communication and interpersonal skills
  • An understanding of SMEs and their financial workings

What you will own

  • Create a positive first experience with our newly approved clients
  • Proactively encourage and drive increased card spend
  • Work towards and hit targets of card spend
  • Make 20-30 calls a day
Core skills
Account ManagementSalesCommunicationSME Financial Knowledge
Internal freshness window ends Oct 17, 2026
View source evidence
  • department “Department: UK Sales”
  • workplace_type “This is a hybrid role - our Customer Growth Team works from the office 2 days a week”
  • salary “💰OTE £40,000-£55,000”
  • skills “Proven experience in account management or sales”
  • responsibilities “Create a positive first experience with our newly approved clients.”
  • must_have “Excellent communication and interpersonal skills.”
  • company_remote_policy “This is a hybrid role - our Customer Growth Team works from the office 2 days a week”
  • location “Job location: Brighton”
  • benefits “Private Healthcare including dental and opticians services through Vitality”
  • incentive_compensation “OTE £40,000-£55,000”
  • employee_headcount “1,000+ employees”
  • revenue “£20bn in annual card spend”
  • funding_status “we're profitable”
account managementsalescommunicationsme financial knowledge
Role brief

We’re Capital on Tap 👋
💳 Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier. 

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We’ve done a pretty good job so far, but we’re just getting started! 

🏠 This is a hybrid role - our Customer Growth Team works from the office 2 days a week

The Role 

As a Customer Activation Executive within Customer Growth, you will work with a broad portfolio of newly approved small business customers. You will create a strong first experience, understand why each customer applied, identify relevant spend and help them begin using their Capital on Tap card confidently. You will report to the Sales Manager for Customer Activation

Responsibilities

  • Create a positive first experience with our newly approved clients.
  • Proactively encourage and drive increased card spend
  • Working towards and hitting targets of card spend
  • Making 20-30 calls a day

About you

  • Proven experience in account management or sales
  • A proven track record of working to KPIs
  • Excellent communication and interpersonal skills.
  • Highly motivated, competitive spirit and a passion for driving results.
  • Strong problem-solving skills and the ability to think on your feet.
  • An understanding of SMEs and their financial workings

What you'll get in return

💰OTE £40,000-£55,000

🏥 Private Healthcare including dental and opticians services through Vitality

✈️ Worldwide travel insurance through Vitality

🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

👛 Salary Sacrifice Pension Scheme up to 7% match

🏖️ 28 days holiday (plus bank holidays)

📖 Annual Learning and Wellbeing Budget

👪 Enhanced Parental Leave

🚲 Cycle to Work Scheme

🚂 Season Ticket Loan

💬 6 free therapy sessions per year

🐶 Dog Friendly Offices

🍫 Free drinks and snacks in our offices

Other Info
👍Check out our ‘Top Tips’ for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
📧Email careers@capitalontap.com if you have any questions.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)