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Customer Service Representative (E-commerce)

SupportNinja

remote,ManilaCustomer Service
Role brief

Description

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life as a Customer Service Representative look like?

  • Responds promptly and professionally to customer inquiries via phone, email, or chat
  • Provides accurate information about products and services to customers
  • Resolves customer issues in a timely and efficient manner
  • Follows up with customers to ensure that their issues have been resolved to their satisfaction
  • Properly and accurately document customer interactions in the organization’s CRM 
  • Adhere to company policies and procedures
  • Meet or exceed performance targets for related KPIs 
  • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborate with other departments as needed
  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Perform other duties as assigned

    • What are the required qualifications of a Customer Service Representative?

  • Undergraduates are welcome to apply
  • At least 1 year customer service experience or equivalent in a BPO or call center industry
  • Must have experience with e-commerce
  • Experience in a blended account is a plus (Voice, email & chat)
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications
  • Must be able to meet the equipment requirements for work at home setup

    • Required personal computer/laptop specifications and internet speed

  • Processor: Intel i5 or equivalent Ryzen 5
  • RAM: 8 GB
  • HDD: 250GB
  • Windows 10 Pro / Windows 11 Pro Operating System: Must be Genuine License
  • Windows OS build model 21h2 and up
  • Sound card and video card (built-in is okay)
  • Minimum 19" of Monitor, preferably 22'
  • USB Headset
  • Internet Speed at least 25MBPS or higher
  • ***Mac Os, Macbooks do not qualify