RemoteWLBRemote only
Back to all jobs
SupportNinja logo
Remote role · customer

Customer Service Representative II (Brazilian Portuguese & English)

SupportNinja

remote,ColombiaCustomer Service
Role brief

Description

Salary: $3,651,900
Schedule: 5AM-2PM EST, Monday - Friday
Type of Contract: Full Time Employment
Work Set Up: Permanent Remote / Work-At-Home
Equipment Provision: Company Provided

Job Summary: The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner. 

Salary: $3,651,900
Schedule: 5AM-2PM EST, Monday - Friday
Type of Contract: Full Time Employment
Work Set Up: Permanent Remote / Work-At-Home
Equipment Provision: Company Provided

Job Summary: The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner. 

What does a day in the life of a Customer Service Representative look like?

  • Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
  • Provides in-depth information about products and services to customers
  • Resolves complex customer issues in a timely and efficient manner
  • Follows up with customers to ensure that their issues have been resolved to their satisfaction
  • Properly and accurately document customer interactions in the organization’s CRM 
  • Adhere to company policies and procedures
  • Meet or exceed performance targets for related KPIs 
  • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborate with other departments as needed to resolve customer issues
  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Perform other duties as assigned

    • What are the required qualifications of a Customer Service Representative?

  • Must have high school diploma or equivalent
  • Must be 18 years of age or older
  • 1 year of previous customer service experience, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Knowledge and experience with a CRM preferred
  • Proficient in using computers and various software applications