Description

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Ukrainian & English, applicants need to speak both languages.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support will be in Ukrainian & English, applicants need to speak both languages.

Responsibilities:

Handle high volume live chat and other online tools

Provide accurate, valid and comprehensive information

Follow communication procedures, guidelines, and policies

Support other business units with customer liaison, accurately document customer requests

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Go the extra mile to engage customers

Requirements:

College degree or above

Fluent Ukrainian language, advanced English speaker

Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry

High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit

Ability to work under pressure, strong communication skills and exceed beyond expectation

Passionate for customer service industry and can accept to work under different work shifts

Positive about the crypto industry

Customer Service Representative (Ukrainian & English)

Description

Responsibilities:

Requirements: