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Customer Success Associate - RTSM

Veeva Systems

onsite,South Korea - SeoulCustomer ServiceFull-time
Before you apply

Role details

The practical picture
Employment
Full-time

Inside the role

Responsibilities
Provide timely and accurate information in response to incoming customer support requests via phone or email Process customer support requests (inquiries and change requests) according to established department policies and procedures Work closely with the operations team to resolve customer support requests Provide timely feedback to the operations team regarding service issues or customer concerns Partner with the operations and business development team to meet and exceed expectations for custom support Acquire new knowledge and enhance skills
Qualifications
Good interpersonal skills Ability to communicate in English with team members and customers of varying roles and skill levels
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

Veeva Systems is seeking a Customer Success Associate for their RTSM (Randomization and Trial Supply Management) team. The role focuses on providing internal and external customer service via phone and email, processing support requests, and collaborating with operations teams to resolve issues. The position is full-time and exempt, located onsite in Busan, South Korea.

What you need

  • Good interpersonal skills
  • Ability to communicate in English with team members and customers of varying roles and skill levels

What you will own

  • Provide timely and accurate information in response to incoming customer support requests via phone or email
  • Process customer support requests (inquiries and change requests) according to established department policies and procedures
  • Work closely with the operations team to resolve customer support requests
  • Provide timely feedback to the operations team regarding service issues or customer concerns
  • Partner with the operations and business development team to meet and exceed expectations for custom support
  • Acquire new knowledge and enhance skills
Core skills
Customer SupportCommunicationEnglishInterpersonal SkillsOperations CollaborationRTSMLife Sciences
Internal freshness window ends Oct 21, 2026
View source evidence
  • location “Job location: onsite,South Korea - Busan”
  • responsibilities “Provide timely and accurate information in response to incoming customer support requests via phone or email”
  • responsibilities “Process customer support requests (inquiries and change requests) according to established department policies and procedures”
  • responsibilities “Works closely with the operations team to resolve customer support requests”
  • responsibilities “Provides timely feedback to the operations team regarding service issues or customer concerns”
  • responsibilities “Partners with the operations and business development team to meet and exceed expectations for custom support”
  • must_have “Good interpersonal skills and ability to communicate in English with team members and customers of varying roles and skill levels”
  • nice_to_have “Major in computer science”
  • employment_type “This is a full-time, exempt, position.”
customer supportcommunicationenglishinterpersonal skills
Role brief
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.   At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.   Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position.

What You’ll Do

  • Provide timely and accurate information in response to incoming customer support requests via phone or email
  • Process customer support requests (inquiries and change requests) according to established department policies and procedures
  • Works closely with the operations team to resolve customer support requests
  • Provides timely feedback to the operations team regarding service issues or customer concerns
  • Partners with the operations and business development team to meet and exceed expectations for custom support
  • Acquire new knowledge and enhance your skills

    • Requirements

  • Good interpersonal skills and ability to communicate in English with team members and customers of varying roles and skill levels

    • Nice to Have

  • Major in computer science

    • Additional

    #LI-Associate
    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.   Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.