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Customer Success Manager - China

dLocal

hybrid,ShanghaiCustomer ServiceFull-time
Before you apply

Role details

The practical picture
Employment
Full-time
Eligible locations
China
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

dLocal is seeking a Customer Success Manager based in China to manage long-term client relationships and provide strategic feedback to internal teams. The role involves collaborating with clients to align on goals and developing methodologies to improve productivity within a fast-paced fintech environment.

What you need

  • Customer Success experience
  • Advanced Excel Skills
  • Excellent written and verbal communication
  • Fluent written and verbal English

What you will own

  • Develop long-term relationships with customers
  • Provide voice of customer feedback to internal teams
  • Collaborate with customers to understand their goals and ambitions
  • Prioritize customer strategic needs and align project plans
  • Develop Customer Success methodologies and improve team productivity
Core skills
Customer SuccessB2B Relationship ManagementCommunication SkillsData AnalysisProject Management

Remote policyWe focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs. Work From Anywhere: Team members can work while traveling for up to 3 months every year.

Internal freshness window ends Oct 21, 2026
View source evidence
  • must_have “Customer Success experience (B2B preferred). Advanced Excel Skills. Excellent written and verbal communication. Fluent written and verbal English.”
  • applicant_location_requirements “based in China”
customer successb2b relationship managementcommunication skillsdata analysis
Role brief

Why Join dLocal?
dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one.

 
What’s the opportunity?   We are looking for a Customer Success Manager based in China who will be responsible for developing long-term relationships with our customers.   Looking for a reliable, analytical, hard-working individual to join our Customer Success Team, working with both our internal teams as well as clients. Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.   Our ideal candidate will also have experience developing B2B relationships across functional areas as well as a background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.

What will I be doing?

  • Provide “voice of customer feedback” to internal DLOCAL teams.
  • Develop effective long-term key customer relationships.
  • Collaborate with customers to better understand their goals and ambitions.
  • Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals.
  • Develop Customer Success methodologies and own team initiatives that improve productivity.
  • Interact and work together with the different areas of the company.

    • What skills do I need?

  • Customer Success experience (B2B preferred).
  • Advanced Excel Skills.
  • Excellent written and verbal communication.
  • Excellent interpersonal and communication skills.
  • Fluent written and verbal English.
  • Experience in payments - Huge advantage.
  • Ability to travel.
  • Team spirit.
  • Proactive behavior.

    • Additional

    What do we offer? 
    Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
    - Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‑managed focus time with moments of in‑person connection in our collaboration hubs.
    - Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
    - Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
    - Work From Anywhere: Team members can work while traveling for up to 3 months every year.     What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!   Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!