BrightEdge is seeking a Customer Success Manager to serve as a strategic partner to a portfolio of 60 digital marketing customers. The role involves creating execution plans, maximizing platform adoption, and identifying growth opportunities within an onsite position in Cleveland, Ohio.
- Compensation
- USD 60,000–72,000 / year
What you need
- 1+ years of direct customer facing experience
- Bachelor's degree
- Experience working with stakeholders at all levels
What you will own
- Manage a portfolio of 60 customer accounts, developing relationships with decision-makers to understand strategic goals.
- Create and execute customer success plans to achieve client goals using the BrightEdge platform.
- Identify risks and collaborate with internal teams to ensure customer happiness and adoption.
- Introduce new features and best practices to grow customer usage and maximize platform adoption.
- Develop presentations, roll-out plans, and proposals to add value to customer accounts.
- Track and report on key metrics for customer success.
Core skillsCustomer SuccessStakeholder ManagementDigital MarketingCommunication and Presentation
Shape the future of Search.
About BrightEdge
BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.
What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
This role requires at least 3 days onsite in our Cleveland office.
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to achieve their digital marketing goals.
As a Customer Success Manager on the Digital team, you’ll work with a portfolio of customers to drive value throughout the customer lifecycle. This role is a great entry point into Customer Success for someone who is passionate about helping customers and interested in digital marketing. You’ll help customers turn digital marketing data into actionable insights, understand their goals, and make the most of the BrightEdge platform to improve their brand visibility and performance. Our extensive training program will give you the product knowledge and support you need to grow in the role.
How you'll spend your time:
Manage a portfolio of ~60 accounts: Build trusted relationships with key stakeholders and understand their strategic goals and priorities.
Drive customer success and adoption: Develop success plans, introduce new features and best practices, and help customers maximize the value of BrightEdge.
Monitor customer health: Identify adoption risks and opportunities, partnering cross-functionally to address challenges and drive customer satisfaction.
Lead customer planning and engagement: Prepare quarterly success plans and create presentations, rollout plans, proposals, and other customer-facing materials.
Track customer impact: Monitor key customer success metrics to measure value, identify trends, and uncover opportunities for improvement.
We're excited about you if you have:
1+ years of relevant experience: Experience in a customer-facing or digital marketing role.
Bachelor’s degree required
Strong communication and presentation skills: Comfortable presenting ideas, building relationships, and communicating effectively in a fast-paced, high-cadence environment.
Digital marketing interest: Knowledge of or interest in digital marketing, search, and the evolving digital landscape preferred.
Benefits:
Motivating, high-impact work that builds your career
Medical, dental, and vision insurance with multiple package options
15-23 days PTO depending on tenure plus 10 paid holidays
Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
Discounted gym membership and fitness benefits
No or low cost therapy and professional coaching sessions through Spring Health
4-6 weeks fully paid parental leave
Pet wellness and insurance plans to keep your furry family healthy
Additional
How we work
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.
