BrightEdge is seeking a Customer Success Team Lead for its Digital Team to operate in a player-coach capacity, managing a team of Customer Success Managers while maintaining a personal book of 20 accounts. The role requires 3+ years of client management experience, including at least 1 year of team leadership, and a background in digital marketing or SEO.
- Compensation
- USD 90,000–140,000 / year
What you need
- 3+ years in a client management and problem-solving role
- 1+ years of team management
- Bachelor’s degree
What you will own
- Lead and grow a team of CSMs, including hiring, onboarding, and developing talent
- Manage a personal book of approximately 20 accounts to provide high-quality customer service
- Coach the team to guide customers through SEO implementation, adoption, and ongoing support
- Oversee customer success programs by joining calls and reviewing account strategies
- Monitor team performance by setting goals, reviewing account books weekly, and tracking KPIs
- Collaborate cross-functionally with Product, Marketing, and Engineering to incorporate customer insights
Core skillsTeam ManagementCustomer SuccessDigital MarketingSEOAccount ManagementSaaSData Analysis
Shape the future of Search.
About BrightEdge
BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.
What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
This role requires at least 4 days onsite in our Cleveland office.
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
We’re looking for a Team Lead to lead our Digital Customer Success team, serving as both a coach and hands-on customer advocate focused on driving meaningful impact for BrightEdge’s customers. In this player-coach role, you’ll mentor and develop a talented group of CSMs while also working directly with customers to solve complex marketing and analytics challenges, drive adoption, and deliver world-class customer experiences.
If you love mentoring and developing others, enjoy rolling up your sleeves to solve complex customer challenges, and thrive in a role where you can make an impact both as a leader and a hands-on CSM, this is the role for you.
How you'll spend your time:
Lead & Support Customers — Manage your own book of ~20 accounts while providing high-touch partnership and strategic guidance to customers.
Drive Customer Success — Build strong relationships with key stakeholders, understand their goals, and help customers navigate implementation, adoption, and ongoing support.
Coach & Develop CSMs — Lead, coach, and develop a team of Customer Success Managers, helping them strengthen their customer relationships and deliver strong outcomes.
Drive Customer & Team Success — Balance direct customer ownership with team leadership, ensuring both your accounts and your team’s portfolio are healthy, engaged, and delivering value.
Guide Customer Strategy — Coach your team through key customer moments while staying close to account strategies, escalations, and high-impact conversations.
Drive Performance & Collaboration — Set goals, review account books and KPIs, and partner cross-functionally to turn customer insights into action across BrightEdge.
We're excited about you if you have:
4+ years of client management experience with 2+ years in a performance management or people leadership role
Bachelor’s degree required
Client & Team Leadership — Proven experience managing a book of business while developing talent, coaching teams, and driving strong customer outcomes
Communication & Problem-Solving — Excellent communication, storytelling, and problem-solving skills with the ability to tailor messaging for executives, marketers, and technical stakeholders
Digital Marketing & Technology — Strong understanding of digital marketing, SEO, or analytics, ideally within a SaaS or technology environment, with a data-driven approach to solving customer challenges
Benefits:
Motivating, high-impact work that builds your career
Medical, dental, and vision insurance with multiple package options
15-23 days PTO depending on tenure plus 10 paid holidays
Pet insurance to keep your fur family happy and healthy
Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
No or low cost therapy and professional coaching sessions through Spring Health
4-6 weeks fully paid parental leave
Additional
How we work
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.
