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CST - Associate - Bill Payments CST

Paytm

onsite,Noida, Uttar PradeshCustomer ServiceFull-time
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 95% confidence

Paytm is seeking a CST Associate to handle customer and merchant inquiries, resolve day-to-day queries via call/chat, and ensure daily tasks are completed within defined TATs while maintaining positive customer experiences. The role requires 1+ years of customer support experience and exceptional multitasking abilities.

What you need

  • 1+ years' experience in customer support
  • Resolving customer/merchant queries via call/chat
  • Ensuring brand consistency
  • High level of drive, initiative, and self-motivation

What you will own

  • Resolving day-to-day queries of customers/merchants via call/chat
  • Managing day-to-day operations of campaigns and ensuring brand consistency
  • Ensuring brand consistency in copy through tone, voice, and terminology
  • Developing and implementing timelines to achieve targets
Core skills
Customer supportCall/chat supportBrand consistencyCampaign managementProblem-solvingMulti-tasking
Internal freshness window ends Oct 17, 2026
View source evidence
  • summary “Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience.”
  • must_have “1+ years' experience in customer support”
  • location “Job location: onsite,Noida, Uttar Pradesh”
  • category “CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.”
customer supportcall/chat supportbrand consistencycampaign management
Role brief
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services.  About the role:Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience. Expectations/ Requirements:● Resolving day-to-day queries of the customers/merchants via call/chat.● Oversee day-to-day management of campaigns and ensure brand consistency● Ensure brand consistency in copy through tone, voice, and terminology● Developing and implementing a timeline to achieve targets. Superpowers/ Skills that will help you succeed in this role:● High level of drive, initiative, and self-motivation● 1+ years’ experience in customer support● Exceptional multi-tasking skills● Strong problem-solving skills  Educational Qualification: Any Graduate. Why join us1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager
Compensation:If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!