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Customer Support Associate

Paytm

onsite,Mumbai, MaharashtraCustomer ServiceFull-time
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 92% confidence

Paytm seeks a Customer Support Associate for Mumbai to handle inbound/outbound calls, emails, chat, and digital platforms. The role requires 2-4 years of experience in voice and non-voice customer service, strong English communication, and proficiency in CRM tools. Rotational shifts of 6 days per week apply.

What you need

  • 2–4 years of experience in voice and non-voice customer service
  • Excellent communication skills in English (written and verbal)
  • Strong problem-solving abilities
  • Ability to multitask efficiently
  • Willingness to work rotational shifts (6 days/week)

What you will own

  • Handle inbound and outbound customer calls
  • Respond to customer queries via email, chat, and other digital platforms
  • Provide accurate information on products, services, and policies
  • Troubleshoot issues and escalate when required
  • Document interactions and follow up as needed
  • Collaborate with internal teams to improve service quality
Core skills
Customer ServiceCRM ToolsCommunicationProblem-SolvingMultitaskingAI Tools
Internal freshness window ends Oct 21, 2026
View source evidence
  • location “Job location: onsite,Mumbai, Maharashtra Job Title: Customer Support Associate”
  • must_have “2–4 years of experience in voice and non-voice customer service Excellent communication skills in English (written and verbal) Strong problem-solving abilities Ability to multitask efficiently Willingness to work rotational shifts (6 days/week)”
  • nice_to_have “Candidates with hands on experience on AI tools would be preferred.”
  • responsibilities “Handle inbound and outbound customer calls Respond to customer queries via email, chat, and other digital platforms Provide accurate information on products, services, and policies Troubleshoot issues and escalate when required Maintain professionalism and ensure customer satisfaction Document...”
customer servicecrm toolscommunicationproblem-solving
Role brief
Role Overview:We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities:Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes

Skills & Qualifications:2–4 years of experience in voice and non-voice customer serviceManage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skillsCandidates with hands on experience on AI tools would be preferred. Office Location: