Extracted from the source posting · 95% confidence
Viabill is hiring a Danish-speaking Customer Support Specialist to handle customer inquiries regarding payments, orders, and accounts. The role requires resolving cases using internal support systems while adhering to compliance guidelines. Candidates must be fluent in Danish and English, with prior experience in a customer-facing role.
What you need
Danish language proficiency (native or professional fluent)
English language proficiency (strong command)
Experience in customer support or another customer-facing role
Ability to register and document cases in support systems
What you will own
Support customers with questions related to payments, orders, and accounts
Resolve cases in a clear, friendly, and solution-oriented manner
Follow internal procedures and guidelines, including compliance-related checks
Accurately register and document cases in our support system
Identify recurring issues and share insights with the team
Collaborate closely with colleagues across Customer Support and Operations
About ViaBill
ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store.
We are looking for a Danish-speaking Customer Support Specialist to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill.
What you will do
Support customers with questions related to payments, orders, and accounts
Resolve cases in a clear, friendly, and solution-oriented manner
Follow internal procedures and guidelines, including compliance-related checks
Accurately register and document cases in our support system
Identify recurring issues and share insights with the team
Collaborate closely with colleagues across Customer Support and Operations
About you
Native Danish speaker or fluent at a professional level
Strong command of English, which is our working language
Experience in customer support or another customer-facing role
Clear and professional communicator with a strong service mindset
Structured and reliable, comfortable handling multiple cases in parallel
Calm and professional, even in challenging situations
Confident using digital tools and support systems
Motivated to learn and work in a fast-moving environment
What we offer
A stable role in a growing and well-established FinTech company
Structured onboarding and continuous support
A professional, supportive, and down-to-earth team
Modern office in the heart of Copenhagen
Opportunities for development and growth within Customer Support
Additional
About Our Team
We believe in talent, drive, and creating an environment where everyone has the freedom to develop their skills. Our success is backed by numbers and data, and we recognize those who push beyond expectations.
Our diverse, highly talented team consists of 20+ nationalities and is headquartered in Copenhagen, Denmark. Our office is located in the historic heart of the city.
Join our 70+ ambitious colleagues and be part of something extraordinary.
Interested in becoming part of our journey? Please submit your CV in English.
