Dealer Development Manager - APD

The Dealer Development Manager (DDM) is primarily responsible to drive powersports F&I performance improvement within all assigned stores through close coordination with regional and store management. Key metrics include F&I profit per vehicle retailed (PVR) and product penetration (PPVR) on all serviced products. The DDM should have the necessary skillset to demonstrate and train to the approved customer F&I process and be proficient on all technology used within the process. The DDM should also have thorough knowledge of all the F&I products offered.

 

Key Responsibilities:

 

·       Establish ongoing communication with designated RO leadership to create visibility before, during, and after every client visit

·       Coordinate in-store and group classroom training and certification with RO management

·       Coordinate remedial training programs for underperforming stores to drive accountability and performance improvement

·       Deliver menu training to dealership F&I personnel that includes objection handling, role play, and scored evaluation

·       Capable of identifying customer challenges and providing solutions in a manner ultimately leading to trusted advisor status

·       Utilize consultative assessment skills to optimize dealer performance

·       Maintain industry knowledge surrounding trends and company initiatives 

 

Communications:  This position is in continuous contact with external and internal customers.  As an ambassador of our company and brand, this position requires strong presentation and communication skills.

 

Professional Specifications:

 

·       Bachelor’s degree preferred but not required

·       2-5 years powersports industry experience preferred

 

 

Requirements:

 

·       Strong focus on customer service: including excellent listening skills, verbal and written communication skills, as well as interpersonal skills

·       Team Player: demonstrate the ability to collaborate with others

·       Full expertise on all F&I products represented

·       Knowledge of store F&I technology platforms including menu selling, compliance tools, and e-contracting systems

·       Microsoft Office (in particular, Excel and Power Point)

·       Proven track record of developing sales results in an assigned territory

·       Own a vehicle and have a good driving record

·       Ability to travel 75% of the time by air or car, including overnights

The Dealer Development Manager (DDM) is primarily responsible to drive powersports F&I performance improvement within all assigned stores through close coordination with regional and store management. Key metrics include F&I profit per vehicle retailed (PVR) and product penetration (PPVR) on all serviced products. The DDM should have the necessary skillset to demonstrate and train to the approved customer F&I process and be proficient on all technology used within the process. The DDM should also have thorough knowledge of all the F&I products offered.

 

Key Responsibilities:

 

·       Establish ongoing communication with designated RO leadership to create visibility before, during, and after every client visit

·       Coordinate in-store and group classroom training and certification with RO management

·       Coordinate remedial training programs for underperforming stores to drive accountability and performance improvement

·       Deliver menu training to dealership F&I personnel that includes objection handling, role play, and scored evaluation

·       Capable of identifying customer challenges and providing solutions in a manner ultimately leading to trusted advisor status

·       Utilize consultative assessment skills to optimize dealer performance

·       Maintain industry knowledge surrounding trends and company initiatives 

 

Communications:  This position is in continuous contact with external and internal customers.  As an ambassador of our company and brand, this position requires strong presentation and communication skills.

 

Professional Specifications:

 

·       Bachelor’s degree preferred but not required

·       2-5 years powersports industry experience preferred

 

 

Requirements:

 

·       Strong focus on customer service: including excellent listening skills, verbal and written communication skills, as well as interpersonal skills

·       Team Player: demonstrate the ability to collaborate with others

·       Full expertise on all F&I products represented

·       Knowledge of store F&I technology platforms including menu selling, compliance tools, and e-contracting systems

·       Microsoft Office (in particular, Excel and Power Point)

·       Proven track record of developing sales results in an assigned territory

·       Own a vehicle and have a good driving record

·       Ability to travel 75% of the time by air or car, including overnights