Who is Flock?
Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.
We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.
With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.
The Opportunity
Every camera we install is a promise to a community. Every device that stays online is a crime prevented. As Director of Field Operations, you’ll architect how we deliver on that promise at scale.
You’ll lead regional technicians, third-party installation partners, and specialized centers of excellence — ensuring flawless installations, high device uptime, and exceptional customer experiences.
Partnering closely with Central Ops, Regional Ops, Product, and Customer Success, you’ll own the metrics that matter: installation SLAs, first-time fix rates, technician productivity, quality, and customer satisfaction — all directly tied to our growth.
The Skillset
Leadership & Team Development
10+ years leading field service operations (B2G, hardware/IoT, or infrastructure preferred)
5+ years managing multi-level, geographically distributed teams; blended first/third-party models a plus
Proven track record recruiting, developing, and retaining high-performing field teams
Experience building scalable training and certification programs
Deep commitment to safety and compliance
Operational Excellence
Strong expertise in field service systems, workforce optimization, and quality management
Proven ownership of core KPIs: cycle time, first-time fix, utilization, quality, and device reliability
Skilled at balancing service quality with cost efficiency
Experience managing contractor performance and vendor negotiations
Cross-Functional & Strategic Leadership
Builds strong feedback loops with Product, Engineering, Supply Chain, and Customer Success
Comfortable operating in complex, matrixed environments
Experience managing significant operating budgets or P&L
Data-driven operator who translates analytics into action
Executive presence with ability to navigate high-stakes customer situations
Willing to travel (~25%)
Technical Foundation
Working knowledge of hardware installation, electrical systems, networking, and device deployment
Experience with IoT or physical infrastructure environments preferred
Familiarity with permitting and municipal workflows a plus
90 Days at Flock
30 Days: Immerse & Assess
Gain field exposure, build cross-functional relationships, analyze performance, and identify quick wins
60 Days: Execute & Elevate
Implement KPIs and accountability rhythms
Strengthen leadership bench and address talent gaps
Establish training standards and define long-term strategy
90 Days: Scale & Align
Execute strategic initiatives
Optimize contractor and regional coverage model
Align OKRs, budget, and operating cadence to drive performance at scale
Location
We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.
Salary & Equity
The salary range for this role is $150,000-$22OK as well as Flock Safety stock options. Where you fall within the compensation range is based on how well you demonstrate the competencies required for the role, along with years of directly related experience. Due to typically reserving the upper half of our compensation bands for internal growth, you can expect a starting compensation around the midpoint of the posted salary band. During the first interview with one of our recruiters, they can further clarify the exact starting salary.
The Perks
🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
💻WFH Stipend: $150 per month to cover the costs of working from home.
📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, and so much more.
🏠Home Office Stipend: A one-time $750 to help you create your dream office.
Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.
If you need assistance or an accommodation due to a disability, please email us at recruiting@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.
Flock Safety is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock Safety will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock Safety role, please report it to recruiting@flocksafety.com
