Description
Who You Are
Brightwheel is seeking a Director of Sales, Expansion. You are a seasoned leader who thrives leading customer-facing teams in challenging and fast-paced startup environments. You are excited to take full ownership of our expansion function with ambitious revenue goals and complex work-streams across upsell, expansion and go-to-market for different customer segments and products. You have experience in SMB sales, upsell or customer-facing operations and know how to balance high-quality customer interactions with a data-driven results focussed approach. You particularly enjoy the data and operational side of growing and leading teams.
Who You Are
Brightwheel is seeking a Director of Sales, Expansion. You are a seasoned leader who thrives leading customer-facing teams in challenging and fast-paced startup environments. You are excited to take full ownership of our expansion function with ambitious revenue goals and complex work-streams across upsell, expansion and go-to-market for different customer segments and products. You have experience in SMB sales, upsell or customer-facing operations and know how to balance high-quality customer interactions with a data-driven results focussed approach. You particularly enjoy the data and operational side of growing and leading teams.
What You’ll Do
Own and relentlessly pursue ambitious goals (Net new revenue, upsell conversion and customer value)Craft and implement a multi-year strategy to realize those goals by investing in people, processes and toolsEffectively lead your team including leading managers (your team will report up to you through multiple layers of leadership) and build a deep bench of high-performing leaders Maintain a high-performing culture on your team through ownership and accountability - clear goals, rapid tracking of results, solid coaching & feedback, and rapid recognition & rewardsEfficiently scale your team as brightwheel continues to growCollaborate with cross-functional teams to understand challenges and create a high-quality customer experience (Sales, Go-to-market, Operations, Enablement, Analytics, Product, Marketing)
Qualifications, Skills, & Abilities
10+ years total experience including 3+ years at startups in an operational role (operations or management consulting experience is a plus)5+ years of people leadership experience including managing managers and driving results through team performance.Preference for experience in high-volume sales or upsell at SaaS company covering SMB customersTrack record of delivering ambitious resultsExperience using data to drive long-term strategy and short-term prioritization (high level of comfort in Excel/sheets is required)Demonstrated ability to break through walls and Make-It-Happen in challenging, high-pressure environments History of coaching, developing and championing internal talentComfortable presenting to and collaborating with senior executives
