The Employee Relations Specialist at Gopuff manages complex employee relations matters, leads workplace investigations, and ensures compliance with employment laws. The role partners with business leaders, P&C, and Legal to foster a fair work environment and includes regional travel of up to 50-75%. It requires 3-5 years of HR experience with at least one year in Employee Relations and a strong foundation in US employment laws.
- Remote scope
- Regional travel up to 50-75% to major markets and locations
- Compensation
- USD 65,000–95,000 / year
What you need
- 3-5 years of HR experience with at least 1 year in Employee Relations, investigations, and supporting field or frontline operations
- Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing)
- Strong foundation in US employment laws (FMLA, ADA, EEO, Title VII)
- Ability to coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues
- Ability to work cross-functionally with various departments
- Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information
What you will own
- Conduct investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc.
- Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues
- Document findings and write investigation summaries to be maintained in ThinkLP
- Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc.)
- Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation
- Lead and participate in community outreach, hiring, and onboarding initiatives in your region
Core skillsEmployee RelationsWorkplace InvestigationsUS Employment Law ComplianceConflict ResolutionPerformance ManagementStakeholder CoachingPolicy InterpretationTermination ManagementCommunity OutreachHiring & Onboarding
Gopuff is seeking an Employee Relations Specialist to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws.
You will partner closely with business leaders, the P&C team, and Legal to foster a fair, compliant, and inclusive work environment.
This role requires heavy travel to major markets and locations regionally. You can expect up to 50 - 75% travel.
What We Offer
Medical/Dental/Vision Insurance
401(k) Retirement Savings Plan
HSA or FSA eligibility
Long and Short-Term Disability Insurance
Fitness Reimbursement Program
25% employee discount & FAM Membership
Flexible PTO
Group Life Insurance
EAP through AllOne Health (formerly Carebridge)
Responsibilities
Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc.
Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues
Document findings and write investigation summaries to be maintained in ThinkLP.
Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc).
Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation
Lead and participate in community outreach, hiring, and onboarding initiatives in your region.
Perform other related duties as required.
Must be willing to travel up to 50- 75% of the time to visit sites in your region.
Qualifications
3-5 years of HR experience, with at least 1 year in Employee Relations, investigations, and supporting field or frontline operations.
Bachelor’s degree preferred.
Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII).
Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues
Ability to work cross-functionally with various departments
Able to multitask, prioritize, and manage time efficiently
Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information.
Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure.
Proficiency in computer usage, email, and Google Suite
Compensation
Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.
This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.
Base Salary Range: $65,000 - $95,000
Additional
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
#LI-GOPUFF
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. 
