About the Role:
We are searching for a qualified Enterprise Sales Support Specialist to join our Enterprise sales team. This person will the subject matter expert in providing support to our Enterprise Account Managers with a primary focus on supporting and driving (EMEA) software renewals. This person will also provide additional sales support on an as-required basis.
A Day in The Life of Our Enterprise Sales Support Specialist
- Provide necessary support as directed by the Enterprise account managers to ensure that software renewals are correctly created, quoted, delivered, and closed prior to license expiration dates.
- Troubleshoot and resolve issues that arise with customer accounts as requested by Enterprise Account Managers.
- Follow up with customers about contracts, purchase orders, and other questions.
- Monitoring performance indicators for the Enterprise renewal business.
- Advise on quote structure, license configuration, and alternative deal structures.
- Consult with cross functional stakeholders as needed such as sales operations, legal, and finance to accelerate deal closing and accurate closing.
- Work directly with the Enterprise SVP to ensure the Enterprise renewal business grows and is scalable.
- Create ad-hoc SFDC reports.
- Additional Sales support may be requested on an as-required basis.
What You’ll Need For This Position:
- BS degree in Business Administration or associate degree in relevant field a plus.
- Hands-on experience with Salesforce and Salesforce CPQ quoting.
- Experience in developing quotations for software products.
- Attention to detail and CRM data integrity.
- Proficiency with MS Office Suite, particularly MS Excel.
- Excellent verbal and written communication skills.
- Enjoys working in an evolving and fast paced environment.
Germany Benefits
- 🌅 Pension Benefit
- 🧘 nilo.health + Calm App, mental health and wellbeing support
- 📚 Professional development support
- 🥳 Employee referral and employee-of-the-month programs
- 🏖 Vacation days + paid sick days
- 🫂 Special Leave for urgent family matters
- 🖥 Home internet allowance
- 🏡 Flexible working arrangements available based on role and location
- 🚌 Low-cost public transportation
- 🥪 Free fruit, snacks, and drinks in the office
- 🚗 Free parking