About the role:
- Review high volumes of data with meticulous attention to detail and strong analytical skills
- Gather information from users in order to efficiently reach solutions by cross-collaborating with teams from several different departments
- Create a lasting impression on every user through transparent, open, and honest communication
- Identify and implement process improvements within fraud and payment workflows
- Show up everyday with a positive attitude and excited to help the team collectively reach its goals
- Work in a dynamic and fast-paced environment where every transaction handled is critical to our customers’ experience and trust in our platform
- Assist in facilitating a smooth and seamless onboarding experience for users, ensuring their successful adoption of the app
Who you are:
- Flexible weekday & weekend availability due to varying shifts
- An optimistic and proactive individual, dedicated to finding solutions
- A versatile team player, adept at navigating diverse situations with ease
- A clear and concise communicator, with an emphasis on writing skills
- A receptive individual who embraces new perspectives and approaches
- An insatiably curious learner, driven to acquire new knowledge daily
- A customer service expert, delivering exceptional support by showcasing deep product expertise
- Proficient multitasker, committed to delivering high-quality work across various tasks
Even better if you have:
- 1-2 years of fraud support or related experience
- Experience with Intercom (or other ticketing processor systems)
- Fantasy Sports and/or Sports Betting knowledge
Our target starting base salary range for this position is $20/hr, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.