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Agentic AI Architect - – Google Gemini Enterprise CX

TTEC Digital

remote,Austin, TXSoftware DevelopmentFull-time
Salary$165k - $195k
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

TTEC Digital is hiring a senior Agentic AI Architect to lead the Google GCP team’s implementation of multi-agent systems using Gemini Enterprise CX and ADK. The role involves designing autonomous workflows, building robust API integrations, and managing end-to-end contact center deployments. The position offers a $165,000–$195,000 annual salary and is remote from Austin, TX.

Remote scope
Austin, TX, USA
Compensation
USD 165,000–195,000 / year

What you need

  • 8+ years of overall architect experience
  • 4+ years with Dialogflow CX and 2+ years of hands-on experience with Google Cloud CCAI/CES including Agent Assist and Conversational Insights
  • Deep knowledge of Gemini AI (Pro/Flash and 3rd party models) and grounding techniques for Enterprise CX
  • Experience with REST/SOAP APIs, Apigee, and complex backend data integrations
  • Experience managing large, multi-site contact center implementations
  • Proficiency in Python, Java, JavaScript, and Node.js, with Python preferred for AI/LLM workloads, plus strong experience with SQL, PostgreSQL, and MongoDB, and hands-on usage of Google Speech-to-Text and Text-to-Speech services

What you will own

  • Design and implement voice and digital AI Self-Service solutions for large contact centers using Gemini Enterprise CX and Agent Development Kit (ADK)
  • Architect autonomous multi-agent orchestrations using Reasoning and Acting (ReAct) frameworks to address complex client needs
  • Serve as the lead architect for Google GECX, Gemini Enterprise, and ADK projects, driving technical design, solution requirements, and CI/CD for implementation
  • Develop integrations between AI agents and backend systems using REST/SOAP APIs, and build using Gemini AI, Cloud Run/GKE, Cloud Functions, API Gateway, Pub/Sub, Dataflow, and IAM
  • Collaborate with teams to shift from rigid decision trees to LLM-driven conversation specifications
  • Lead unit, system, and functional testing of agentic code, focusing on prompt engineering and hallucination mitigation
Core skills
Agentic AI ArchitectureGemini Enterprise CXGoogle Cloud GCPMulti-OrchestrationsReAct FrameworksREST/SOAP APIsPythonJavaJavaScriptNode.js
Internal freshness window ends Oct 21, 2026
View source evidence
  • salary “$165,000 - $195,000 USD”
  • must_have “8+ years of overall architect experience”
  • must_have “4+ years with Dialogflow CX and 2+ years of hands-on experience with Google Cloud CCAI/CES”
  • must_have “Deep knowledge of Gemini AI (Pro/Flash and 3rd party models)”
  • must_have “Experience with REST/SOAP APIs, Apigee, and complex backend data integrations”
  • must_have “Experience managing large, multi-site contact center implementations”
  • must_have “Proficient in Python (preferred for AI/LLM), Java, JavaScript, and Node.js”
  • must_have “Strong experience with SQL, PostgreSQL, and MongoDB”
  • must_have “Experience with Google Speech-to-Text and Text-to-Speech services”
  • must_have “4-year bachelor’s degree”
  • nice_to_have “Google Professional Cloud Architect or Machine Learning Engineer certification is a major plus”
  • nice_to_have “Experience managing and guiding developers or staff.”
agentic ai architecturegemini enterprise cxgoogle cloud gcpmulti-orchestrations
Role brief
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC is seeking a visionary Agentic AI Architect to join our rapidly expanding Google GCP team. As we’re in the era of generative AI and autonomous agents, we need a pioneer who can design sophisticated, multi-agent systems using the Google Gemini Enterprise and CX suite.

In this role, you will be the primary technical authority for implementing next-generation "Agentic" workflows—moving beyond simple chatbots to building intelligent systems that can reason, use tools, and execute complex business processes autonomously. You will serve as a lead to the Google delivery practice, guiding clients through the full life cycle of implementing Gemini-powered solutions that redefine customer experience.

What You'll Be Doing

  • Lead Agentic Strategy: Design and implement voice and digital AI Self-Service solutions for large contact centers using Gemini Enterprise CX and Agent Development Kit (ADK).
  • Architect Autonomous Workflows: Design multi-agent orchestrations that leverage Reasoning and Acting (ReAct) frameworks to meet complex client needs.
  • Technical Leadership: Serve as the lead architect for Google GECX, Gemini Enterprise and Agent Development Kit (ADK) projects, CI/CD, driving technical design and solution requirements. Translate high-level architecture into technical implementation designs.
  • Integration & Tool Use: Develop seamless integrations between AI agents and backend systems using REST/SOAP APIs, ensuring agents can perform real-time data retrieval and execution. Build and implement using: Gemini AI, Cloud Run/GKE, Cloud Functions, API Gateway, Pub/Sub, Dataflow and IAM.
  • Advanced Conversation Design: Collaborate with teams to move from rigid decision trees to fluid, LLM-driven conversation specifications.
  • Testing & Optimization: Lead unit, system, and functional testing of agentic code, focusing on prompt engineering and hallucination mitigation.

What skills and experience you will bring:

  • Core Architecture: 8+ years of overall architect experience.
  • Google AI Expertise: 4+ years with Dialogflow CX and 2+ years of hands-on experience with Google Cloud CCAI/CES including Agent Assist and Conversational Insights.
  • Generative AI Proficiency: Deep knowledge of Gemini AI (Pro/Flash and 3rd party models), and grounding techniques for Enterprise CX.
  • Integration Expertise: Experience with REST/SOAP APIs, Apigee, and complex backend data integrations.
  • Implementation Track Record: Experience managing large, multi-site contact center implementations.
  • Documentation: Proven ability to write Solution/Technical Document Designs (SDD/TDD) for IVA and Agentic applications.
  • Technical Stack:
    • Languages: Proficient in Python (preferred for AI/LLM), Java, JavaScript, and Node.js.
    • Data: Strong experience with SQL, PostgreSQL, and MongoDB.
    • Speech Tech: Experience with Google Speech-to-Text and Text-to-Speech services.
    • Education: 4-year bachelor’s degree.
    • Certification: Google Professional Cloud Architect or Machine Learning Engineer certification is a major plus; badge completion is required.

      • Desired Qualifications

      • Experience managing and guiding developers or staff.
      • A passion for pioneering and innovating in the AI space and a drive for career growth.

Additional

#LI-BN1
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.     Benefits available to eligible employees include the following:  - Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off.   This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.     About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.   We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.   TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.   Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.   #LI-Remote