RemoteWLBRemote only
Back to all jobs
H
Remote role · head-of-

Head of Sales & Customer Success

Handoff

Hybird-Austin, TX, USSalesFull-time
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

This role leads sales and customer success for Handoff, a generative AI-powered construction cost estimation app serving US remodeling contractors. The candidate will scale revenue from $2M to $20M ARR, build sales processes, launch outbound channels, and lead a customer success team using a land-and-expand strategy.

What you need

  • 7+ years of leadership experience in sales and/or customer success
  • Proven track record scaling sales teams and processes in fast-paced, high-growth startup environments
  • Experience launching outbound sales channels and building customer success functions driving upsell and retention
  • Data-driven and process-oriented mindset with ability to leverage analytics
  • Experience managing cross-regional teams with excellent interpersonal and communication skills
  • Willingness to travel to Buenos Aires for team alignment

What you will own

  • Scale revenue growth from $2M to $20M ARR by building and scaling sales and customer success engines
  • Optimize inbound sales processes leveraging product data and automation for fast sales cycles with low CAC payback
  • Design and implement outbound sales strategy in collaboration with Marketing and Buenos Aires team
  • Establish and lead Austin-based customer success team executing land-and-expand strategy with 100%-120%+ net dollar retention
  • Develop feedback loops with product and marketing teams for rapid product enhancements and lead generation
  • Recruit, mentor, and manage diverse sales and customer success team split between Austin and Buenos Aires
Core skills
Sales LeadershipCustomer SuccessRevenue GrowthProcess OptimizationOutbound Sales StrategyData AnalyticsCross-Regional Team ManagementProduct-Led SalesStartupsStakeholder Collaboration
Internal freshness window ends Oct 16, 2026
View source evidence
  • responsibilities “Build and scale a high-performing sales and customer success engine to drive rapid revenue growth from $2M to $20M ARR.”
  • responsibilities “Launch Outbound Channels: Design and implement a new outbound sales strategy in close collaboration with Marketing and resources from our Buenos Aires team.”
  • responsibilities “Establish and lead a customer success team in Austin dedicated to executing a 'land and expand' strategy”
  • must_have “7+ years of leadership experience in sales and/or customer success, preferably in fast-paced, high-growth startup environments.”
  • must_have “Proven track record in scaling sales teams and processes, ideally within a high-volume, low ACV (around $1,000) and product-led sales context.”
  • must_have “Experience managing cross-regional teams with excellent interpersonal and communication skills.”
  • must_have “Willingness to travel as needed to maintain alignment across our Austin and Buenos Aires offices.”
sales leadershipcustomer successrevenue growthprocess optimization
Role brief

About us:

Handoff is a new mobile & web app for the $500 billion market of remodeling contractors in the US. We use generative AI technology to provide Remodelers a fast, accurate, and intuitive way to create construction cost estimates in minutes. There are 600,000+ contractors in the US who could be the Users of Handoff and we're looking for teammates as passionate as we are to help us win this market.

Handoff is a venture-backed technology company with origins in Silicon Valley. Handoff has established itself as the market leader for construction pricing data and integrations with the top construction materials suppliers. Our in-person team operates from three global offices (Austin, Texas; São Paulo, Brazil; Buenos Aires, Argentina) and comes from top technology companies such as Apple, Tesla, and WeWork.

As the Head of Sales & Customer Success at Handoff, you will:

  • Scale Revenue Growth: Build and scale a high-performing sales and customer success engine to drive rapid revenue growth from $2M to $20M ARR.

  • Optimize Sales Processes: Enhance and streamline our inbound sales processes by leveraging product data and automation, ensuring a fast sales cycle with a low CAC payback.

  • Launch Outbound Channels: Design and implement a new outbound sales strategy in close collaboration with Marketing and resources from our Buenos Aires team.

  • Drive Customer Success: Establish and lead a customer success team in Austin dedicated to executing a “land and expand” strategy, boosting upsell opportunities, retention, and achieving net dollar retention between 100%-120%+.

  • Foster Continuous Improvement: Develop robust feedback loops with product and marketing teams to ensure rapid product enhancements and improved lead generation strategies.

  • Lead Cross-Regional Teams: Recruit, mentor, and manage a diverse sales and customer success team split between Austin and Buenos Aires, ensuring alignment and operational excellence.

  • Regional Collaboration: Periodically travel to Buenos Aires to align with local teams, integrate regional best practices, and drive overall strategic initiatives.

About you:

  • 7+ years of leadership experience in sales and/or customer success, preferably in fast-paced, high-growth startup environments.

  • Proven track record in scaling sales teams and processes, ideally within a high-volume, low ACV (around $1,000) and product-led sales context.

  • Strong experience launching outbound sales channels and building customer success functions that drive upsell and retention.

  • Data-driven and process-oriented mindset with a demonstrated ability to leverage analytics to inform strategy and optimize operations.

  • Experience managing cross-regional teams with excellent interpersonal and communication skills.

  • Adept at working collaboratively with marketing and product teams to integrate feedback and drive continuous improvement.

  • Exceptional strategic thinking, adaptability, and resilience in dynamic environments.

  • Willingness to travel as needed to maintain alignment across our Austin and Buenos Aires offices.

Why you’ll love working with us:

  • Be part of a high-growth startup that’s reshaping the remodeling and construction market.

  • Work with a passionate, global team of experts from leading tech companies.

  • Join a company that values innovation, creativity, and operational efficiency.

  • Enjoy flexible working arrangements and the opportunity to travel, gaining exposure to diverse markets and cultures.