Who We Seek:
Reporting to the Head of IT in Tel Aviv, IT Ops Engineers are responsible for cloud-based services and infrastructure and Infrastructure as Code, with a strong focus on automation and integration between services.
What you’ll do:
- Be an active part of the global IT team. Share responsibilities and contribute to the success of the global IT unit
- Participate in automation efforts across all parts of the IT operation, partnering with various leaders across the security team, R&D, the People team, and business units
- Participate in the management of our SaaS back-office stack (Google Workspaces, Okta, Atlassian, Slack, Zoom, etc.)
- Identify and implement automation opportunities for IT processes
- Be part of the IaC efforts
- Diagnose and troubleshoot IT issues and come up with solutions
- Diagnose and troubleshoot users and endpoint (Windows & MacOS) issues and come up with solutions
- Accurately document and maintain our inventory of technology hardware, software, and resources
- Establish, document, and implement processes and procedures
- Skillfully manage relationships with vendors and contractors for all IT-related purposes
- Update and modify IT infrastructure to address scalability, repeatability, and security
- Make sure security is foremost in everything you do
What you’ll bring:
- 2+ years of experience automating IT processes
- 5+ years of experience as an IT expert supporting SaaS and backend services, preferably at a technology company
- A cybersecurity mindset: think “security” in every process
- A customer experience mindset: excited to dig into any issue, big or small, provide empathy and action to support IT customers
- An automation mindset
- Proficiency in DevOps tools and automation languages, such as Python, NodeJS, PHP, Terraform, and serverless
- Experience with IaaS and IaC
- Proficient in public cloud management: AWS, Azure, and GCP
- Strive to constantly improve anything and everything, identify issues, provide and implement solutions
- Ability to identify weaknesses in processes, provide and implement solutions
- A team player attitude
- A Project Manager mindset: Independent and capable of leading processes and projects
- Experience with API-driven processes
- High level of accuracy and attention to detail
- Mature and responsible with confidential information as a natural part of this role
- Strong communication and documentation skills (you love creating process docs)
- Strong analytical and problem solving skills
- A very high level of English
What’s in it for you?!
Our people are the foundation of our success, and we place a high priority on offering a wide range of benefits that make our team happier and healthier.
- Equity participation - everyone shares in our success
- Flexible work arrangements
- Other compulsory benefits based on country of residence
Our Values:
We look for people who embody our values - Care, Do,Try & Shine.
- Care - We care about our customers and each other
- Do - We do what it takes to make a positive impact
- Try - We try our best and we don’t give up
- Shine - We shine and make it our mission to always stand out
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