Sonatype seeks a Java Product Support Engineer to debug and troubleshoot enterprise software incidents, reproduce defects, and represent technical support interests in engineering discussions. The role requires deep knowledge of Java application development, networking, and cloud platforms, with strong communication skills and experience supporting complex enterprise solutions.
- Remote scope
- Remote-Colombia
What you need
- Ability to read and understand Java code
- 3+ years experience supporting complex enterprise software solutions
- Solid English proficiency
- Exceptional communication skills—written and verbal
What you will own
- Debug and troubleshoot incidents with Sonatype products and solutions
- Reproduce defects and file actionable issues for product engineering
- Replicate customer deployment environments for testing (Docker, AWS, Azure, Kubernetes, and more)
- Represent Technical Support and customer interests in Engineering and Product Management discussions
- Assist product management in developing and prioritizing enhancement lists
- Summarize, communicate, and escalate customer experiences to management
Core skillsJavaREST APIsLinux command lineSQL databasesNetworkingScripting (Python, Bash, TypeScript)Cloud platforms (AWS, Azure, GCP)Application servers (Jetty, Apache, NGINX)Docker/KubernetesTechnical support
Sonatype is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the open-source community and the DevSecOps industry, we run the world’s largest repository of Java open-source components—Maven Central.
Our groundbreaking, full-spectrum platform empowers customers to rapidly create, deploy, and maintain innovative software at scale, all while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 million software developers, Sonatype’s tools and guidance help deliver exceptional, secure software.
From inventing modern artifact management with Nexus Repository to introducing the world’s only solution that halts malicious open-source malware in its tracks, we’re committed to constant innovation. We leverage AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and security of their software. Learn more at www.sonatype.comWhat you'll do:
Debug and troubleshoot incidents with Sonatype products and solutions
Reproduce defects and file actionable issues for product engineering
Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
Represent Technical Support and customer interests in Engineering and Product Management discussions
Assist product management in developing and prioritizing enhancement lists
Summarize, communicate, and escalate customer experiences to management
Contribute to and maintain our Knowledge Base
Contribute to our diagnostic tools and utilities, and create new ones
Respond to customer inquiries via support cases, email, chat, and phone
Who you are:
3+ years experience supporting complex enterprise software solutions
Ability to read and understand Java code is necessary
Experience using Rest APIs
Experience with testing and/or development of production quality Java based web applications
Solid experience with Linux command line tools
Experience with SQL databases (PostgreSQL is a plus)
Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
Experience with scripting languages (Python, Bash, Typescript, etc.)
Experience with a major cloud platform like AWS, Azure or GCP
Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
Experience with container technology like Docker, Kubernetes or similar.
Exceptional communication skills --> Written and verbal
Solid English proficiency
Very good problem solver! --> Solid experience interacting with internal/external clients on technical challenges
Ideal to bring:
SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)
Debugging certificate-based mutual TLS and SSL authentication
Experience analyzing network traces using tools such as wireshark or tcpdump
Component management build tools (Maven, npm, NuGet etc.)
Experience with Sonatype, jFrog, Snyk and similar products
Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
OAuth and/or SAML integration experience
What we're proud of
2025 AI Compliance Solution of the Year - AI Breakthrough Awards
2025 Best DevSecOps Solution by DevOps Dozen
Visionary in the 2025 Gartner® Magic Quadrant™ for Application Security Testing
2025 DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology
2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
2023 Fast Company Best Places for Innovators
2023 Gartner's Magic Quadrant
2023 Software Report's Top 100 Software Companies
2023 BuiltIn Best Places to Work
2022 Frost & Sullivan Technology Innovation Leader Award
2022 PeerSpot Silver Peer Award in Software Composition Analysis
2022 Tech Ascension Best DevOps Security Solution Award
2022 NVCT Cyber Company of the Year
Company Wellness Week - We shut down company operations for a week to enable all employees to pursue personal growth and enjoy a much-needed and deserved rest.
Paid Volunteer Time Off (VTO)
Additional
At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
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