The Role
We are looking for a Junior Salesforce Administrator who will be primarily responsible for performing typical day-to-day activities and resolving inbound user inquiries within our Org. The ideal candidate will have prior experience in help desk-like environments with a focus on customer service, have prior experience in finance and a keen desire to learn.
What You'll Do
- Assist in the daily administration and support of Salesforce, including user setup, profiles, roles, customization of objects, fields, record types, page layouts, validations etc.
- Provide first-line troubleshooting and support for Salesforce users, responding to helpdesk tickets and resolving issues promptly.
- Work closely with senior administrators/ architects and developers to implement changes or enhancements to the Salesforce platform which includes both build and quality assurance activities.
- Maintain data quality and integrity within Salesforce through regular data audits and cleansing.
- Develop and deliver training materials and sessions to new or existing Salesforce users.
- Stay updated with Salesforce releases and new features, and assist in the implementation of relevant updates.
- Create and manage reports and dashboards
- Participate in project meetings and contribute to the planning and execution of Salesforce projects.
Who You Are
- 1-2 years of experience as a Salesforce Administrator.
- Required Salesforce Administrator certifications include:
- Salesforce Administrator
- Salesforce Platform App Builder
- Salesforce Service Cloud
- Exposure to a helpdesk environment with a focus on customer service and support.
- Firm grasp of Salesforce customization (objects, fields, record types, page layouts, validations and platform automations (flow) ).
- Strong problem-solving skills and attention to detail.
- Superb communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Eagerness to learn and grow in a dynamic environment.
- Experience in the finance industry is highly desirable.
- Exposure/ awareness of the following technologies is considered a benefit
- Salesforce Revenue Cloud
- Ironclad CLM
- Docusign
- NetSuite
- Databricks
- Boomi or other ETL tools