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KAM - Team Lead - Paytm Travel (Bus)

Paytm

onsite,Udaipur, RajasthanProductFull-time
Before you apply

Role details

The practical picture
Employment
Full-time

Inside the role

Qualifications
2–6 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships Prior experience working with state transport corporations or regional aggregators Strong commercial acumen with negotiation experience Data-savvy: Comfortable working with dashboards, Excel, and BI tools to derive insights Willingness to travel extensively across the assigned territory
Role signal brief

The role, at a glance

Extracted from the source posting · 90% confidence

This is a Key Account Manager Team Lead role for Paytm's bus travel business, focused on managing partnerships with state transport corporations and private bus operators in Udaipur. The role involves driving regional revenue, implementing dynamic pricing strategies, and ensuring operational excellence across the bus ticketing ecosystem.

What you need

  • 2–6 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships
  • Prior experience working with state transport corporations or regional aggregators
  • Strong commercial acumen with negotiation experience
  • Data-savvy: Comfortable working with dashboards, Excel, and BI tools to derive insights
  • Willingness to travel extensively across the assigned territory

What you will own

  • Own and drive revenue targets, load factors, and seat fill rates for the assigned region
  • Collaborate with central pricing and analytics teams to implement dynamic pricing strategies
  • Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues
  • Regularly benchmark fares, seat inventory, and operator quality against regional competitors
  • Monitor SLA adherence on seat confirmations, refunds, and cancellation handling
  • Collaborate with customer support and tech teams to address escalations and partner issues
Core skills
Revenue ManagementDynamic PricingSLA ManagementMarket AnalysisPartner NegotiationBI ToolsExcelDashboardsCommercial Acumen
Internal freshness window ends Oct 22, 2026
View source evidence
  • location “Job location: onsite,Udaipur, Rajasthan”
  • must_have “2–6 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships”
  • must_have “Prior experience working with state transport corporations or regional aggregators is a strong plus”
  • must_have “Strong commercial acumen with negotiation experience”
  • must_have “Willingness to travel extensively across the assigned territory”
  • nice_to_have “Deep understanding of regional travel patterns, fares, and operational intricacies”
  • nice_to_have “Excellent communication skills in English and the local regional language”
revenue managementdynamic pricingsla managementmarket analysis
Role brief
About UsPaytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
Role Overview:As the KAM, you will manage and grow Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance.
Key Responsibilities:
Revenue & Performance ManagementOwn and drive revenue targets, load factors, and seat fill rates for your region.Collaborate with central pricing and analytics teams to implement dynamic pricing strategies.Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues.Market & Competition AnalysisRegularly benchmark fares, seat inventory, and operator quality against regional competitors.Provide actionable insights on price trends, route-level demand patterns, and consumer behavior.Recommend product/UX changes based on feedback from operators and market observations.Operational ExcellenceMonitor SLA adherence on seat confirmations, refunds, and cancellation handling.Collaborate with customer support and tech teams to address escalations and resolve partner issues.Run regular health checks and audits on partner performance and NPS metrics.
What We're Looking For:2–6 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnershipsPrior experience working with state transport corporations or regional aggregators is a strong plusStrong commercial acumen with negotiation experienceData-savvy: Comfortable working with dashboards, Excel, and BI tools to derive insightsDeep understanding of regional travel patterns, fares, and operational intricaciesExcellent communication skills in English and the local regional languageWillingness to travel extensively across the assigned territory
Why join us1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager
Compensation:If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!