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Remote role · lead-off
Lead - Offline Partnerships & Cross-Sell
Paytm
Before you apply
The practical pictureRole details
- Employment
- Full-time
Inside the role
- Responsibilities
- Act as single-point owner for cross-sell initiatives through offline teams across regions Travel extensively across cities to work with regional and city heads, align on targets, incentives, and resolve on-ground bottlenecks Drive adoption of new products through offline channels and identify high-potential locations Build and refine cross-sell playbooks in collaboration with central teams based on field learnings Build and own robust Excel-based MIS dashboards covering cross-sell performance and conversion metrics Translate qualitative on-ground feedback into actionable inputs for product, operations, and leadership teams
- Qualifications
- 8–14 years of overall experience (flexible for exceptional candidates) Strong exposure to field-led or offline businesses with multi-location operations Entrepreneurial mindset with strong ownership orientation High hunger to grow and visible career ambition Comfortable with ambiguity, travel, and on-ground problem solving Strong Excel skills including MIS creation, dashboards, and analysis
Role signal brief
The role, at a glance
Extracted from the source posting · 85% confidence
This is a cross-functional leadership role in Paytm's offline business expansion, requiring 8-14 years of experience driving multi-location operations. The role is fully onsite in Noida with extensive pan-India travel, responsible for building cross-sell playbooks, MIS dashboards, and driving adoption of new products through offline channels.
What you need
- 8–14 years of overall experience (flexible for exceptional candidates)
- Strong exposure to field-led or offline businesses with multi-location operations
- Entrepreneurial mindset with strong ownership orientation
- High hunger to grow and visible career ambition
- Comfortable with ambiguity, travel, and on-ground problem solving
- Strong Excel skills including MIS creation, dashboards, and analysis
What you will own
- Act as single-point owner for cross-sell initiatives through offline teams across regions
- Travel extensively across cities to work with regional and city heads, align on targets, incentives, and resolve on-ground bottlenecks
- Drive adoption of new products through offline channels and identify high-potential locations
- Build and refine cross-sell playbooks in collaboration with central teams based on field learnings
- Build and own robust Excel-based MIS dashboards covering cross-sell performance and conversion metrics
- Translate qualitative on-ground feedback into actionable inputs for product, operations, and leadership teams
Core skills
General ManagementCross-sellingField OperationsMIS & Dashboard CreationStakeholder ManagementTravel (extensive)Strategic ExecutionExcel & Data AnalysisEntrepreneurial MindsetOn-ground Problem Solving
Role brief
Role OverviewWe are looking for a high-ownership, execution-first General Manager to drive cross-sell initiatives by working closely with offline business teams and partners across locations. This role is critical in bridging central product and business teams with on-ground leaders, ensuring rapid execution, structured feedback loops, and strong MIS-driven decision making. The role demands significant travel, deep coordination with senior field leaders, and the ability to operate withan entrepreneurial mindset in ambiguous, fast-moving environments.
Key Responsibilities● Act as the single-point owner for driving cross-sell initiatives through offline teams across regions● Travel extensively across cities to work with regional and city heads, align on targets, incentives, and execution plans, and resolve on-ground bottlenecks in real time● Ensure consistent execution of cross-sell programs across all locations● Drive adoption of new products through offline channels and identify high-potential locations and teams for scaling● Build and refine cross-sell playbooks in collaboration with central teams based on field learnings● Act as the voice of the field by gathering structured feedback from frontline teams and leaders● Translate qualitative on-ground feedback into clear, actionable inputs for product, operations, and leadership teams● Build and own robust Excel-based MIS dashboards covering cross-sell performance, location-wise metrics, leader-wise performance, and funnel conversion● Ensure data accuracy, reporting discipline, and timely business reviews● Use MIS and insights to drive accountability and course correction● Work closely with senior offline leaders, product, operations, and analytics teams● Influence without authority and drive alignment across multiple stakeholders
Candidate ProfileExperience● 8–14 years of overall experience (flexible for exceptional candidates)● Strong exposure to field-led or offline businesses with multi-location operations● Prior experience in startups, founder’s office roles, early-stage ventures, or P&L; ownership is strongly preferred
Mindset & Traits● Entrepreneurial mindset with strong ownership orientation● High hunger to grow and visible career ambition● Comfortable with ambiguity, travel, and on-ground problem solving● High energy, resilience, and strong bias for action● Excellent relationship-building skills with senior leaders and field teams
Skills● Strong Excel skills including MIS creation, dashboards, and analysis● Structured thinking and clear communication● Ability to convert unstructured field inputs into actionable business insights● Comfortable presenting insights and recommendations to senior leadership
What Success Looks Like (12–18 Months)● Cross-sell becomes a scaled, repeatable growth engine through offline teams● Clear ownership, execution playbooks, and MIS established across locations● Strong trust and working relationships built with regional and city leaders● Field feedback consistently influencing product and business decisions
Why This Role● High-impact, high-visibility role working closely with leadership● Opportunity to shape and scale offline × digital cross-sell at a national level● Ideal for candidates seeking real ownership rather than a desk-bound GM role