About the role
As a Leave Payroll Analyst on Sparrow's Customer Experience team you will be responsible for preparing employee leave and payroll calculations for our customers, and will have a hand in helping us build a better product.
Here’s what you’ll do
- Provide internal support for our leave specialists with leave and payroll calculations:
- Work with the leave specialists by preparing customized and personalized payroll plans and payroll reconciliations for our customers’ payroll teams.
- Act responsively, accurately, and with attention to customers’ payroll deadlines.
- Ensure correct personalized payroll plans are calculated on the Sparrow dashboard.
- Interface and collaborate comfortably with a variety of key parties including: leave specialists, sales and marketing, and engineering teams through various channels (instant message, email, video chat).
- Effectively collaborate with our customers’ payroll teams to ensure they love Sparrow:
- Work with onboarding specialists to understand our customers’ payroll needs.
- Assist with the setup of customized personalized payroll plans, payroll schedules, and payroll workflows.
- Share best practices for leave payroll when needed.
- In collaboration with the Sparrow team, build a better product:
- Collect and share product feedback.
- Identify improvements in payroll calculations software and services.
- Provide input on payroll system integrations.
- Implement process improvements to resolve inefficiencies and address customer pain points.
About you
- 2-5 years of experience in either data-focused operations, payroll, accounting, or bookkeeping.
- Excellent spreadsheet skills. Adept at using Excel functions, formulas, and cell formatting.
- Superior organization skills and detail-oriented. You're able to manage a multitude of tasks with accuracy and attention to deadlines.
- Outstanding verbal and written communication skills. Clear, empathetic communicator able to distill complex information to ensure understanding. Is able to work with different communication styles.
- Trustworthy. You act with discretion and can be trusted to handle confidential information appropriately.
- Learner's mindset. Highly self-directed, adaptable, and open to feedback and implementation in a fast paced, always changing environment.
- Someone looking for something new. This is not a traditional payroll role so you will not be doing full-cycle payroll. Instead you will create payroll plans for our customers .
- Able to become a subject matter expert. Your coworkers and Sparrow customers will look to you as a go-to resource for all things payroll.