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Managed Services Consultant - Life Sciences (Remote)

Veeva Systems

remote,Pennsylvania - PhiladelphiaCustomer ServiceFull-time
Salary70000USD-140000USD
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 95% confidence

Veeva Systems seeks a Managed Services Consultant to provide remote, ongoing ad-hoc consulting and administrative support to life sciences customers using the Veeva Vault platform. The role involves configuring applications, managing data, and training users without a requirement for travel.

Remote scope
There is no work location requirement.
Compensation
USD 70,000–140,000 / year

What you need

  • Software Configuration
  • Customer Consulting
  • Bachelor's Degree
  • Problem Solving

What you will own

  • Provide post-go-live administrative support for multiple clients
  • Configure Veeva Vault applications to meet customer needs, including workflows, document types, and security settings
  • Perform bulk import and export of content and data
  • Conduct ad hoc training for users and administrators
  • Analyze and deploy new product features
  • Maintain production and sandbox environments
Core skills
Customer ConsultingSoftware ConfigurationVeeva VaultDocument ManagementCommunicationWorkflow ManagementData Import/ExportUser Training

Remote policyWork Anywhere

Internal freshness window ends Oct 21, 2026
View source evidence
  • company_remote_policy “As a Work Anywhere company, we support your flexibility to work from home or in the office”
  • location “This is a remote, full-time permanent role with Veeva. There is no work location requirement.”
  • salary “Base pay: $70,000 - $140,000”
  • must_have “Experience with configuring/supporting/implementing software”
customer consultingsoftware configurationveeva vaultdocument management
Role brief
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.   At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.   As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.   Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Love consulting, but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision.    Veeva Vault, our cloud-based content management, and collaboration solution are used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical trials, quality management, manufacturing, regulatory, sales, and marketing. The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live R&D Vault customers. In this role, you can build long-term relationships and partner with customer administrators at life sciences companies to deliver solutions that meet their business needs.    This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.   Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

  • Provide post-go-live administrative support for multiple clients
  • Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
  • Bulk import/export of content and data
  • Ad hoc training of users and administrators
  • Analysis and deployment of new product features
  • Maintenance of production and sandbox environments
  • Creation of regular and ad hoc customer reports

    • Requirements

  • Experience with configuring/supporting/implementing software
  • Customer service or consulting experience
  • Ability to quickly understand client requirements and needs and articulate potential solutions
  • Experience fulfilling customer needs and managing expectations
  • Strong organizational skills with the ability to switch tasks quickly
  • Excellent verbal and written communication skills
  • Bachelor’s degree or equivalent relevant experience

    • Nice to Have

  • Project management experience
  • Understanding of life sciences drug development process
  • Understanding of life sciences compliance requirements
  • Experience with Veeva Vault, document management solutions such as OpenText, Documentum/EMC, Liquent, and/or Next Docs, eTMF/CTMS solutions

    • Interviewing with Veeva

    We value your time and believe in a transparent hiring process. Here is the process you can expect.

  • Follow the application process and submit your resume.
  • Within 3 days, you will receive a link to a personality assessment administered by a third party.
  • Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
  • If moving to the interview stage, the process is as follows:
    1. A conversation with the hiring manager
    2. A practical case exercise
    3. A final conversation with our group's Senior Leader.
  • Once all interviews are complete, the manager will be in touch with a final decision.

    • Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

    • Compensation

  • Base pay: $70,000 - $140,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

    • Additional

    #LI-Remote #LI-Associate
    Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.   Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.