Experience with configuring/supporting/implementing content management software
Customer service or consulting experience
Excellent verbal and written communication skills
Bachelor’s degree or equivalent relevant experience
Role signal brief
The role, at a glance
Extracted from the source posting · 90% confidence
The Managed Services Consultant provides post-go-live administrative support for R&D Vault customers in the life sciences industry. The role involves configuring content management systems, managing user environments, and executing customer change requests. Candidates must be based in Japan and work from the Veeva Tokyo or Osaka office.
What you need
Experience with configuring/supporting/implementing content management software
Customer service or consulting experience
Excellent verbal and written communication skills
Bachelor’s degree or equivalent relevant experience
What you will own
Provide post-go-live administrative support for multiple clients
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for R&D Vault customers. Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical, quality, manufacturing, and regulatory spaces.
Business-level communication skills are desirable in both Japanese and English. Qualified applicants should be based in Japan and working in the Veeva Tokyo or Osaka office.
What You’ll Do
Provide post-go-live administrative support for multiple clients
Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and security
Bulk import/export of content and data
Ad hoc training of users and administrators
Analysis and deployment of new product features
Maintenance of production and sandbox environments
Creation of regular and ad hoc customer reports
Execute customer change requests
Requirements
Experience with configuring/supporting/implementing content management software
Customer service or consulting experience
Ability to quickly understand client requirements and needs and articulate potential solutions
Experience fulfilling customer needs and managing expectations
Excellent verbal and written communication skills
Proven ability to work remotely and independently in support of clients
Bachelor’s degree or equivalent relevant experience
Nice to Have
Project management experience
System Administration experience
Understanding of life sciences content management principles, types, and taxonomies
Understanding of life sciences compliance and system validation requirements
Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs
Perks & Benefits
Health & wellness programs
Additional
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
