Managed Services Consultant providing remote consulting for R&D Veeva Vault customers. Role focuses on configuring cloud-based content management solutions and guiding life sciences clients in best practices. Requires proficiency in Korean and English with 5+ years of software implementation experience.
What you need
- Korean and English communication skills
- 5+ years experience configuring and implementing software solutions
- Customer-facing role experience
- Remote independent work capability
- Bachelor’s degree or equivalent experience
What you will own
- Implement new features within the Veeva Vault suite
- Configure Vault applications including workflows, security, and page layouts
- Collaborate with customer business and IT staff to understand requirements
- Guide customers in adopting Vault and industry best practices
- Manage communication between implementation teams, customers, and Veeva Product teams
Core skillsVeeva VaultSoftware ConfigurationKorean LanguageCustomer Success
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Do you love consulting but are tired of traveling? Are you looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision.
Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical trials, quality management, manufacturing, regulatory, sales, and marketing. The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live R&D Vault customers. In this role, you can build long-term relationships and partner with customer administrators at life sciences companies to deliver solutions that meet their business needs. What You’ll Do
Help to keep up to date and implement new features within the Veeva Vault suite
Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, notifications
Work closely with customer business and IT staff to understand their requirements
Guide customers in adopting Vault and industry best practices
Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
Requirements
Excellent verbal and written communication skills in Korean and English
5+ years of experience with configuring, supporting, and implementing software solutions
Experience in working in customer-facing roles and managing customer expectations
Ability to quickly understand client requirements and needs and articulate potential solutions
Proven ability to work remotely and independently in support of multiple clients
At least a Bachelor’s degree or equivalent relevant experience
Nice to Have
Project Management experience
Understanding of life science content management principles, types, and taxonomies
Understanding of life science compliance requirements
Additional
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
