The Role:
Carrot Fertility is looking for a Manager, Customer Management to lead a team of Customer Success Managers focused on building strategy and delight our customers. This role will lead and maintain a high-performing team that supports new and existing Carrot customers that works strategically to best satisfy their needs to become a celebrated and continuing component of their benefits offering.
The Team:
The team serves as the main point of contact for our customers and works with cross-functional teams to deliver a best-in-class experience.
Minimum Qualifications:
- Bachelor’s degree
- 3-7+ years of professional experience leading a team, working closely with external customers and partners in a Customer Success Management, Customer Onboarding/Implementation, or Project Management role
- 5+ years of professional experience in healthcare and/or benefits
- You have successfully managed complex projects - from coordinating with cross-functional teams to setting and meeting deadlines, you excel at juggling various moving parts of multiple simultaneous projects to deliver exceptional results
- You are highly organized and detail-oriented
- You are a clear, empathetic communicator - you communicate with a deep understanding of customer needs and constraints and can weigh them against internal priorities and limitations
- You are persistent - you don’t give up after the first or second setback, instead you continue to innovate and collaborate to keep things moving forward
- You are a self-starter - you set your own goals and act on them, seizing opportunities as they present themselves
- You have a passion for delighting customers and improving their members’ overall Carrot experience
- You are looking to be part of a team of mature, effective, hard-working, fun, and bright people
- Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
Preferred Qualifications:
- Master’s Degree
- CRM experience (ie. Catalyst, Salesforce)
- Experience with data and reporting tools such as Domo
Compensation:
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $118,000-$130,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
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