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Remote role · mortgage

Mortgage Servicing Specialist

Bannerbank

onsite,Walla Walla, WashingtonFinanceFull-time
Salary18.17USD-24.59USD
Before you apply

Role details

The practical picture
Employment
Full-time
Role signal brief

The role, at a glance

Extracted from the source posting · 95% confidence

The Mortgage Servicing Specialist at Bannerbank is responsible for preparing tax payment documentation, reviewing escrow analyses, and applying funds to loans. The role requires 1+ years of loan administration or mortgage servicing experience and knowledge of basic accounting. The position is based onsite in Walla Walla, Washington, with an hourly range of $18.17-$24.59.

Compensation
USD 18–25 / hour

What you need

  • Mortgage Servicing
  • Loan Administration
  • Accounting
  • Customer Service

What you will own

  • Prepare and process necessary documentation to ensure accurate and timely remittance of tax payments
  • Review annual escrow analysis projections to ensure adequate collection of escrow funds
  • Review and prepare requests for the partial release of collateral for title companies, attorney offices and other external customers
  • Research and respond to customer inquiries
  • Accurately apply funds to loans using journal vouchers and post journals vouchers entries to the core application
Core skills
Mortgage ServicingLoan AdministrationAccountingCustomer ServiceJournal VouchersEscrow AnalysisTax Payment Remittance
Internal freshness window ends Oct 21, 2026
View source evidence
  • applies_from “onsite,Walla Walla, Washington”
  • category “Mortgage Servicing Specialist”
  • company_remote_policy “Job location: onsite,Walla Walla, Washington”
  • employment_types “Targeted starting hourly range (based on experience): $18.17-$24.59/hour”
  • must_have “1 or more years in of loan administration/mortgage servicing experience preferred”
  • salary “$18.17-$24.59/hour”
  • timezone_requirements “Walla Walla, Washington”
mortgage servicingloan administrationaccountingcustomer service
Role brief
More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.
With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
The Mortgage Servicing Specialist I performs foundational loan servicing activities, including transaction processing, record maintenance, and support of day-to-day servicing operations. This role handles routine tasks and inquiries in accordance with established procedures and regulatory requirements, with a focus on accuracy and data integrity.

Compensation & Benefits:

  • Targeted starting hourly range (based on experience): $18.17-$24.59/hour
  • Annual incentive potential
  • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
  • Paid vacation time, sick time and 11 company paid holidays
  • 401k (with up to 4% match)
  • Tuition reimbursement

    • Essential Functions:

    • Process loan transactions including payoffs, payment applications, reversals, fees, and journal entries to ensure accurate account and system updates.
    • Respond to routine internal and external inquiries related to loan servicing, including payoffs, statements, and account activity.
    • Monitor payment activity and system reports to ensure transactions align with loan terms and escalate discrepancies as appropriate.
    • Maintain complete and accurate loan documentation by scanning, updating, verifying, and retrieving files as needed.
    • Support audit and compliance activities by maintaining records and adhering to policies, procedures, and regulatory requirements.
    • Perform account maintenance activities including suspense monitoring, returned payments, fee assessments, and payment plan updates (ACH/AFT).
    • Support audit and compliance activities by maintaining records and adhering to policies, procedures, and regulatory requirements.

     

    Requirements:

    • High School Diploma/G.E.D.
    • 1 to 2 years Experience in mortgage servicing, loan operations, or related financial services activities. 

    Skills & Knowledge:

    • Basic knowledge of mortgage servicing processes, systems, and transaction workflows.
    • Working knowledge of applicable laws, regulations, and internal policies related to loan servicing.
    • Ability to identify basic discrepancies or issues and escalate as appropriate.
    • Ability to utilize servicing systems and tools to process transactions and retrieve information accurately.
    • Ability to communicate clearly and professionally regarding routine servicing inquiries.
    • Ability to work effectively within a team and build constructive working relationships.
    • Ability to follow established procedures and adapt to routine changes in workload and priorities. 

    Additional

    Review Banner's employee benefits at: Employee Benefits | Banner Bank
    Please take time to review Banner Bank's Consent & Privacy notice before applying.
    Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
    Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.